About Hearth

Hearth exists because 50-80% of small businesses in the trades (Roofers, Plumbers, etc.) fail within their first five years. Our mission is to change that forever, and empower small business contractors to build and grow successful companies.

In the last few years, we’ve built an all-in-one platform that helps SMBs grow sales, protect profits, and save time. With over 10,000 customers, Hearth is a vertical SaaS platform powered by a financial services layer that is currently powering billions in home improvement projects. We are growing, profitable in our base case, and are working to disrupt a fragmented, underserved, $600B market. 

Backed by the same investors as SpaceX, Stripe, Palantir, Airbnb, Rippling, Affirm, Brex, and OpenAI (Founders Fund, 8VC, Human Capital), we aim to protect small business entrepreneurship in America, redefine what is possible in running a trades business in today’s rapidly changing world, and bring forth a future where every small business owner in the trades can succeed, despite not having a fancy pedigree, special connections, or access to deep pockets.

The Opportunity

Hearth is at an exciting point of growth, and we are looking for the right Senior Product Manager to help us accelerate. We are expanding Hearth’s product development organization and are looking to fill an important and impactful role - senior product manager - to help lead and co-create the future of the technology.

You will work closely with senior leadership, including the CEO, as well as across our diverse teams to build impactful technology that measurably helps small business owners and homeowners across the country. 

This role is ideal for someone who is seeking a career-defining opportunity at this point in their growth to prove their skills/thinking, pull the best out of themselves, and drive business impact for a company that’s primed for significant growth. You will own the entire product lifecycle from strategy to execution and make decisions that directly inflect the curve for customer success and business growth.

The right fit is someone who is scrappy with early-stage experience, deeply customer-centric, and is skilled at leading an iterative, data-driven product process in a fast-paced environment.  In this pivotal role, your ideas will be valued, your skills will be tested, and your contributions will directly enhance the lives of small businesses and homeowners across America.

What You’ll Do:

• Develop a deep understanding of our customers and users by regularly conducting user research, reviewing product metrics, and following industry trends.

• Build, prioritize, and maintain a roadmap for your product area that aligns with company and product objectives.

• Collaborate and empower extensively with cross-functional teams including engineering, data, design, and go-to-market teams to bring ideas into reality quickly.

• Drive customer-driven decisions, clear prioritization, and efficient execution in the face of ambiguity and complexity

• Analyze how things work today and translate usability problem statements into actionable items.

• Help to identify, manage, and mitigate current and emerging risks.

• Develop data-driven views of adoption to realize key digital performance metrics and define strategies to manage/optimize usage.

Who You Are:

• 7+ years of Product Management experience

• Two or more years of experience at an SMB SaaS company, or equivalent compelling experience working with SMBs. 

• At least two years of early-stage or 0-to-1 experience. You are truly able to operate effectively in a fast-paced environment with multiple priorities and constraints on time/resources.

• You have a bias towards action.

• Your product process is centered on iteration – you are able to quickly create prototypes, get them in front of customers to test, and repeat.

• You are deeply customer-centric - if you have an extra hour, you pick up the phone and talk with customers

• You are data-driven, with basic SQL skills.

• You have strong structured and critical thinking skills. You are a natural problem-solver.

• Experience going from 0 to  launch for a mobile and/or web applications

• You are results driven and measure performance and impact with data.

• You are passionate about design and have experience leveraging design thinking to empathize with and learn from customers.

• Self-starter that excels working independently and collaborating across groups.

• Excellent written and verbal communication skills.

• Comfortable using product/user data and analytics tools like Amplitude 

• Strong understanding of engineering capabilities and constraints and ability to get hands on and  serve as a force function to engineers, 

Ideal:

• You have a personal connection to the trades

• Entrepreneurial/founder background

• Experience with financial services products like Payments and Customer Financing

Our Core Values

• Truth. We value honesty and data. We seek to understand what is reality, so we can effectively respond to it.

• Slope. Rate of change over time. We hire and reward based on a team member’s potential, capacity, and growth-mindset, rather than a fancy resume. 

• Mutual Benefit. The best outcomes happen when everyone wins - customers, team members, and the company. We seek to understand each other’s aspirations and create alignment to get there. 

• Competitive Greatness. We desire an opportunity and environment from which to pull the greatest versions of ourselves out into the world, rather than just a “job”. 

Location

This role will be located in NYC along with the rest of the technical Hearth team, the CEO, and other key roles in the business. Hearth believes in the energy, connection, and serendipity of in-person/hybrid work culture (3+ days/week) for builders who are committed to building innovative software and making a significant positive impact in the world.

Benefits

• Mission-driven, values-based culture.

• Competitive pay.

• Unmatched opportunities to learn and develop; front-row seat at a fast-growing tech startup

• Unlimited PTO, plus paid company holidays.

• Meaningful equity

• Medical, dental, and vision options.

• 401(k)

• Free Employee Assistance Program

• Parental Leave Program

• Pet Insurance