About Hearth

Hearth’s mission is to help small business owners in the trades build and grow successful companies. Hearth exists because while small businesses power much of the American economy, over 50% of contractors in the trades go bankrupt within five years. We are here to change that forever. Hearth’s purpose is to protect and empower small business owners while revolutionizing the fragmented $600B home services market with intuitive, powerful technology that makes it easy for Pros to build and grow profitable businesses. 

Over the last seven years, we’ve built an all-in-one modern platform that makes it simple for SMB’s in home services to win more jobs and transition from paper and pen, that includes digital Estimates, Invoices, Contracts, Payments, Customer Financing, Lead Capture, and Client Management. In 2024, we powered over $3.4 Billion in jobs for over 10,000+ small business customers across the country, and we’re just getting started. 

Hearth is a Series B vertical SaaS business backed by some of the world’s top VC’s (8VC, Human Capital, Founders Fund) including the same investors who backed SpaceX, Stripe, Palantir, Airbnb, Rippling, Affirm, Brex, and OpenAI. Our aim is to protect small business entrepreneurship and elevate America’s Pros and by redefining what is possible in running a home services business in today’s rapidly changing world. 

To us, the home improvement contractor is a true embodiment of the American Dream – skilled craftspeople who choose to start their own business to build a better life for their families and their communities. Every individual on the 100+ person Hearth team envisions a future where every small business owner in the trades can succeed, despite not having a fancy pedigree, rich relatives, or special access. A future where millions of America’s Pros run on Hearth as the Operating System for Contractors, and in turn empower hundreds of millions of homeowners across the country. 

Your Mission

At Hearth, we understand that data isn't just numbers—it's the lifeblood that powers innovation, informs strategic decisions, and propels our mission forward. Our commitment to leveraging data in every facet of our operation is unwavering, and in pursuit of this vision, we're seeking a seasoned, tech-savvy Senior Data Analyst to join our new Data Team in New York.

This isn't just another job; it's a calling for those who thrive on transforming raw data into actionable insights, strategies, and outcomes. As a pivotal member to the Data Team, you'll be in the unique position to shape the future of Hearth, working at the intersection of technology, strategy, and creativity. Your work will touch every corner of the company across different departments, from refining product offerings to streamlining CS operations and shaping the overarching company strategy.

By partnering with diverse departments—including product-engineering development, marketing, operations, and executive leadership—you'll have the opportunity to contribute to high-impact projects that not only drive the company forward but also set new standards in data-driven decision-making.

Here’s what you’ll do:

• Leverage data to understand users and their product usage, develop and translate data insights into product, marketing, and business strategy

• Partner with executives, product managers, engineers, marketers, designers to translate data insights into smarter decisions and applications

• Establish, manage, and forecast KPIs that measure the health of the business, product performance, and customer experience quality

• Create reporting, visualizations, and dashboards to guide and monitor our business and allow team members to take action quickly

• Develop frameworks, tools, and best practices to apply data insights towards business questions

• Help design and run experiments, analyze experiment data, communicate results, and drive decisions based on outcomes

• Utilize data analytics to help product team optimize and improve customer experience 

Here’s what we’re looking for:

• Solid analytical foundation; you have a good understanding of product and business metrics, and knowledge of statistical methods

• Fluency in SQL and some experience with either Python or R

• Comfortable manipulating and analyzing very large data sets with high dimensionality and complexity

• Experience with BI tools such as Tableau, Mode, Looker, dbt, etc.

• Strong attention to detail; your analyses are always high quality, accurate, and easy to understand

• You have a scrappy ‘get things done’ mentality, and the ability to work in a self-guided manner

• Strong communicator; you can crisply communicate actionable data-driven insights to all audiences

• Project owner; you are comfortable scoping out and owning a data project from start to finish, can work with relevant stakeholders, and can identify areas of opportunity/improvement

• An interest or some experience in data science and machine learning is a plus!

• Experience in designing and leading experimentations (A/B testing) is also a plus!

• 3 - 6+ years of relevant work experience in a quantitative or analytical role at a SaaS or technology company

Benefits

• Mission-driven, values-based culture

• Competitive pay

• Growth opportunities as we continue to grow and scale

• PTO plan, plus paid company holidays

• Stock options

• Medical, dental, and vision options

• 401(k) package

• Free Employee Assistance Program

• Parental Leave Program

• Pet Insurance

Location

This role will be located in NYC along with the rest of the technical Hearth team, the CEO, and other key roles in the business. Hearth believes in the energy, connection, and serendipity of in-person/hybrid work culture (3+ days/week) for builders who are committed to building truly innovative software and making a significant positive impact in the world.