About Hearth

Hearth is on a mission to empower America's small business professionals to build growing, profitable companies. In a $600B/year fragmented market where 50-80% of home services companies fail within five years, we're building the essential operational financial infrastructure to power the next generation of small businesses.

Current Metrics:

• $26M Annual Recurring Revenue (ARR)
• 30%+ Year-over-Year Growth
• 12,000+ Contractors Served
• $4B+ Annual Transaction Volume

The Opportunity

We're seeking a rare breed of product leader - someone who can transform Hearth from a point solution into the definitive operating system powering America's small business ecosystem. This is more than a job. It's a career-defining opportunity to:

• Build a technology that could become the economic infrastructure and essential operating system for an entire industry, growing transaction volume from $4.5B to $100B 
• Accelerate significant business growth from $26M+ to $100M ARR 
• Solve complex technical and business challenges at the intersection of SaaS and fintech
• Make a significant impact on the survival and success of small businesses nationwide
• Work directly with the CEO to shape company strategy

This role is for a true builder who sees beyond features - who understands that great products don't just solve problems, they unlock potential for entire communities of hardworking entrepreneurs.

What You’ll Do:

1. Product Strategy & Execution

• Own full product roadmap
• Drive rapid iteration through customer feedback
• Balance core product improvements with new capabilities

1. Customer & Market Insights

• Develop systematic feedback processes
• Spend significant time understanding customer needs
• Partner across Sales, Customer Success, and Engineering

1. Team Leadership

• Initially manage 1 Sr PM, QA lead, designer with team growth potential
• Collaborate across functional teams, particularly with VP of Engineering
• Report directly to CEO

1. Metrics Ownership

• Net Revenue Retention (NRR)
• Net Promoter Score (NPS)
• User Engagement
• Gross Transaction Volume

Who You Are:

Background:

• 4-8 years of product management experience
• Strong technical foundation (CS degree or equivalent)
• Experience scaling products through $20-100M ARR stage
• Track record of shipping complex products users love

Preferred Experience:

• Vertical SaaS companies serving SMBs
• Embedded fintech products
• Transitioning point solutions to platforms
• Field service or contractor software

Key Characteristics:

1. Customer Obsession

• Naturally gravitates to customer conversations
• Proactively seeks field insights
• Can translate customer needs into product requirements

1. Execution Mindset

• Bias for action and speed
• Comfortable with ambiguity
• Can do more with less
• Prioritizes shipping over perfection

1. Technical Depth

• Understanding of modern web application architecture
• Experience with API-driven, multi-workflow platforms
• Ability to make nuanced technical trade-off decisions

1. Business Impact

• Data-driven decision maker
• Can strategically prioritize roadmap
• Proven ability to improve key metrics (retention, engagement)

Our Core Values

• Truth. We value honesty and data. We seek to understand what is reality, so we can effectively respond to it.
• Slope. Rate of change over time. We hire and reward based on a team member’s potential, capacity, and growth-mindset, rather than a fancy resume. 
• Mutual Benefit. The best outcomes happen when everyone wins - customers, team members, and the company. We seek to understand each other’s aspirations and create alignment to get there. 
• Competitive Greatness. We desire an opportunity and environment from which to pull the greatest versions of ourselves out into the world, rather than just a “job”. 

Location

This role will be located in NYC along with the rest of the technical Hearth team, the CEO, and other key roles in the business. Hearth believes in the energy, connection, and serendipity of in-person/hybrid work culture (3+ days/week) for builders who are committed to building innovative software and making a significant positive impact in the world.

Benefits

• Ownership of full product strategy
• Clear path to significant value creation
• Strong customer, data, and distribution foundation
• Mission-aligned with helping small businesses
• Meaningful equity upside
• Collaborative, high-velocity culture
• Competitive pay.
• Unlimited PTO, plus paid company holidays.
• Medical, dental, and vision options.
• 401(k)
• Free Employee Assistance Program
• Parental Leave Program
• Pet Insurance

More About Us
Hearth embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. We consider employment for qualified applicants with arrest and conviction records.