About Hearth

Hearth exists because 50 - 80% of small businesses in the trades (roofers, plumbers, etc.) fail within their first five years.  Our mission is to change that forever and empower small businesses to build and grow successful companies. 

We've built an all-in-one platform that helps SMBs grow sales, protect profits, and save time. With over 10,000 customers, Hearth is a vertical SaaS platform powered by a financial services layer that is currently powering billions in home improvement projects. We are growing, profitable in our base case, and are working to disrupt a fragmented, underserved, and $600B market.

Backed by the same investors as SpaceX, Stripe, Palantir, AirBnb, Rippling, Affirm, Brex, and OpenAI (FoundersFund, 8VC, Human Capital), we aim to protect small business entrepreneurship in America, redefine what is possible in running a trades business in today's rapidly changing world, and bring forth a future where every small business owner in the trades can succeed.

The Opportunity

Hearth is at an exciting point of growth, and we are looking for the right Associate Product Manager to help us accelerate. We are expanding Hearth’s product development organization and are looking to fill an important and impactful role - associate product manager - to help co-create the future of our technology.

You will work closely with senior leadership, including the CEO, as well as across our diverse teams to build impactful technology that measurably helps small business owners and homeowners across the country. 

This role is ideal for someone who is seeking a career-defining opportunity at this point in their growth to prove their skills/thinking, pull the best out of themselves, and drive business impact for a company that’s primed for significant growth. You will own product quality from strategy to execution and ensure we are delivering the best product possible, delighting our customers and accelerating business growth.

The right fit is someone who is scrappy with early-stage experience, deeply customer-centric, and is obsessed with the quality of delivered products. You are a skilled listener and can pattern with our customer success team to ensure our products meet the needs of all our customers.  In this pivotal role, your ideas will be valued, your skills will be tested, and your contributions will directly enhance the lives of small businesses and homeowners across America.

What You’ll Do:

• Own the quality of the Hearth platform, Ensure that releases are up to standards and no edge case is missed. 
• Triage the most complex customer issues and work with engineers to prioritize and deliver fixes and platform improvements.
• Use data to understand users, their product usage, and help set priorities and product strategy
• Jump in to directly support customers in technically challenging cases, work with the engineering team to ensure fixes are shipped as quickly as possible.
• Define and prioritize backlogs to ensure engineers solve the right problems for our customers.
• Be the voice of the customer and help improve product team decisioning 

Who You Are:

• 2+ years of experience in a product management or product adjacent role (as an analyst or similar) 
• 2+ years of experience working with engineering teams to prioritize work and deliver quality products preferred.
• Experience in product Quality Assurance preferred.
• Comfort with  SQL for data querying; some exposure to dashboard tools like Looker or Mode is a plus.
• You care deeply about customers' experience and are comfortable talking with customers to make sure we deliver the right thing.
• You are ready to get your hands dirty jumping into complex customer issues and edge cases and helping drive issues to resolution.
• You have a scrappy ‘get things done’ mentality, and the ability to work in a self-guided manner
• Strong communicator; you can crisply communicate actionable customer and data-driven insights to all audiences
• Experience in SMB SaaS environments is advantageous but not required.

Our Core Values

• Truth. We value honesty and data. We seek to understand what is reality, so we can effectively respond to it.
• Slope. Rate of change over time. We hire and reward based on a team member’s potential, capacity, and growth-mindset, rather than a fancy resume. 
• Mutual Benefit. The best outcomes happen when everyone wins - customers, team members, and the company. We seek to understand each other’s aspirations and create alignment to get there. 
• Competitive Greatness. We desire an opportunity and environment from which to pull the greatest versions of ourselves out into the world, rather than just a “job”. 

Location

This role will be located in NYC along with the rest of the technical Hearth team, the CEO, and other key roles in the business. Hearth believes in the energy, connection, and serendipity of in-person/hybrid work culture (3+ days/week) for builders who are committed to building innovative software and making a significant positive impact in the world.

Benefits

• Mission-driven, values-based culture.
• Competitive pay.
• Unmatched opportunities to learn and develop; front-row seat at a fast-growing tech startup
• Unlimited PTO, plus paid company holidays.
• Meaningful equity
• Medical, dental, and vision options.
• 401(k)
• Free Employee Assistance Program
• Parental Leave Program
• Pet Insurance

More About Us
Hearth embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. We consider employment for qualified applicants with arrest and conviction records.