Since 2019, hello82 is a platform deeply rooted in the vibrant world of K-pop. We specialize in creating connections between fans and their favorite K-pop artists through a fusion of innovative marketing strategies, immersive music distribution, and providing unparalleled experiences that resonate with fans worldwide. As an independent music label and distribution arm, hello82 is rapidly expanding alongside the ever-growing community of K-pop fanbases. Some of our artists include: ATEEZ, P1Harmony, xikers, THE BOYZ, STAYC, and ONEUS.

About the role

Position: Associate, E-Commerce

Location: hello82 | Los Angeles, CA

Work Hours: M-F 9:30AM to 6:30PM

This role supports the execution and optimization of hello82’s e-commerce store. You will be responsible for building and maintaining product listings while analyzing e-commerce data to help improve conversion, merchandising, and overall store performance.

This is an execution-heavy role with an analytical component, ideal for someone who is detail-oriented, data-curious, and comfortable working in a fast-paced e-commerce environment with frequent releases and updates.

Key Responsibilities

• Create, update, and maintain Shopify product pages, including titles, descriptions, images, variants, pricing, tags, and metadata
• Build and manage collections aligned with merchandising strategy (e.g., artist, category, release, campaigns)
• Support product launches by preparing listings, quality assurance, and coordinating timelines with internal teams
• Ensure accuracy and consistency across product information, pricing, and visual assets
• Maintain documentation and SOPs related to product setup and Shopify workflows
• Monitor key performance metrics, including traffic, conversion rate, AOV, revenue, and product-level performance
• Build and maintain reports and trackers using analytics tools
• Analyze trends in product, category, and campaign performance
• Identify opportunities for optimization (e.g., product page improvements, pricing, bundling, merchandising)
• Translate data insights into clear recommendations for commerce and marketing teams
• Work closely with commerce, marketing, creative, and operations teams to support launches and campaigns
• Support release-week execution by ensuring product readiness and accuracy
• Identify inefficiencies or recurring issues in product setup and analytics workflows
• Propose and help implement process improvements and templates
• Manage multiple tasks and deadlines across concurrent releases
• Adapt quickly to changing priorities in a high-volume environment

Qualifications

• 1 - 3 years of experience in e-commerce, analytics, operations, or a related field
• Fluent in Shopify or similar e-commerce platform
• Advanced proficiency in Google Sheets, Docs, and Slides
• Highly organized with strong attention to detail
• Able to manage large workloads and multiple projects simultaneously
• Comfortable in high-speed, frequently changing environment

Nice to Have

• Experience with GA4, Looker Studio, or similar analytics tools
• Experience with A/B testing or experimentation frameworks
• Understanding of merchandising or retail principles
• Experience in music, entertainment, or consumer products