Since 2019, hello82 is a platform deeply rooted in the vibrant world of K-pop. We specialize in creating connections between fans and their favorite K-pop artists through a fusion of innovative marketing strategies, immersive music distribution, and providing unparalleled experiences that resonate with fans worldwide. As an independent music label and distribution arm, hello82 is rapidly expanding alongside the ever-growing community of K-pop fanbases. Some of our artists include: ATEEZ, P1Harmony, xikers, STAYC, and ONEUS.

About the role

Position: Customer Experience Associate

Location: hello82 LA | 7323 Beverly Blvd, Los Angeles, CA 90036

Work Hours: Monday to Friday, from 10:30 AM to 7:30 PM

Job Overview:

We are seeking an entry-level Customer Experience Associate to join our team. The ideal candidate will be a motivated individual with exceptional writing and problem-solving skills and a passion for delivering outstanding customer experience. A love for K-Pop is preferred!

Key Responsibilities

• Responding promptly to customer inquiries via form requests on Gorgias
• Acknowledging and resolving customer order issues
• Keeping up with the commerce team and hello82.com’s updates, upcoming releases, etc
• Ensure customer satisfaction and provide professional customer support
• Be able to come up with customer service solutions in a fast-paced industry
• Communicate effectively with the CX team, internal departments, and 3PL partners, ensuring clear and timely information exchange.
• Maintain strict confidentiality regarding new releases and sensitive company information.
• Generate reports as needed.

Qualifications

• Up to 1 year of experience required
• Excellent communication skills (written, verbal, and listening)
• K-Pop Knowledge is preferred
• Tech Savvy, comfortable using computers
• Experience with Shopify, Gorgias, Zendesk, or Slack is a plus!
• Microsoft Office suites (Excel and Word) or Google Workplace (Docs, sheet, slides, etc)
• Customer service and/or retail experience
• Attention to detail and organization
• Flexibility with schedule changes and overtime
• High school diploma, general education degree, or equivalent
• Flexible to work weekends when necessary
• Fluency in Korean is preferred but not required

In your cover letter, please explain your experience with customers and K-Pop.