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Family Advocate

Location: Ohio (Hybrid)
Type: 1099 Contractor (Hourly) 

ABOUT HELLOHERO

Who We Are

A Family-Centric Community Mental & Behavioral Health Care Organization Serving Children and Families. We provide integrated, multidisciplinary care—including comprehensive therapy and medication management—through individualized, group, and crisis interventions. We partner with school districts to deliver on-campus care for children and provide services for families virtually or in-person through our community partners.

HelloHero since its inception in 2017 has served over 15,000 children and adults across 30 states. We provide in-person and virtual care for students and families, addressing needs from acute crises to long-term challenges.

Our Mission

A community care organization on a mission to rebuild health systems and improve outcomes in Rural and Semi-Rural America. By partnering with school districts, we bring life-changing care to communities impacted by disjointed care and clinician shortages. A significant portion of those we deliver care to are on Medicaid or uninsured. 

Our Culture: Our North Star is Excellence in Health Outcomes.

We achieve this by relentlessly empowering clinicians to be their best selves—supported, skilled, and mission-aligned.

Our administrators are dedicated to:

• Designing flexible, sustainable clinical roles
  
  
• Delivering exceptional training and mentorship
  
  

This is how we cultivate a clinical workforce capable of providing outcome-driven, community-rooted care—and how we stay committed to finishing what we start.

POSITION SUMMARY

The Family Liaison serves as a critical link between families, HelloHero’s services, and community resources. This role ensures families have seamless access to care by understanding their needs, educating them on available programs, assisting with enrollment, and coordinating services across healthcare, educational, and community systems.

In addition to supporting HelloHero offerings, this position connects families to external resources such as social services, primary care, and other support systems. The Family Liaison acts as the trusted point of contact for families and partners, managing communication, reducing barriers to care, and promoting collaborative relationships among clinicians, social workers, school staff, and community partners to improve health and educational outcomes.

KEY RESPONSIBILITIES

Family Engagement & Education

• Serve as the primary point of contact for families, building strong relationships and maintaining proactive communication.
  
  
• Engage with families through in-person meetings, email, and group events; plan and host events to promote services.
  
  
• Educate families about HelloHero’s programs and assist with enrollment.
  
  
• Understand family needs and connect them to additional community services such as social programs, primary care, and behavioral health resources.
  
  
• Collect and manage parental consents efficiently to ensure compliance with healthcare and program requirements.
  
  

Care Coordination & Compliance

• Coordinate care among clinicians, social workers, school staff, and community organizations to deliver integrated services.
  
  
• Manage and track referrals to ensure timely follow-up and service delivery.
  
  
• Oversee the pre-patient experience by preparing families for appointments, answering questions, and addressing potential barriers to care.
  
  
• Ensure all documentation, consents, and communication are accurately maintained for compliance and quality assurance.
  
  Case Management & Advocacy

• Provide direct case management and support services, identifying family needs and connecting them to appropriate programs and resources.
  
  
• Advocate for patients in accessing public health programs and government services.
  
  
  
• Explain health information in an easy-to-understand, culturally sensitive manner to families.
  
  
  
• Maintain detailed and accurate records of all patient interactions and interventions.

SKILLS & COMPETENCIES

• Family Engagement & Communication: Ability to build trust, explain health information clearly, and act as a liaison between families, schools, and providers.
  
  
• Needs Assessment & Case Management: Skilled in interviewing and assessing family needs to develop effective care plans.
  
  
• Problem-Solving & Advocacy: Ability to overcome barriers to care and navigate community resources effectively.
  
  
  
• Technical & Organizational Proficiency: Proficient in telehealth platforms, electronic health record (EHR) systems, and digital tools; strong organizational skills to manage multiple priorities and maintain accurate documentation.
  
  
• Healthcare Knowledge: Familiarity with medical and behavioral health terminology and care delivery processes.
  
  
  
• Adaptability: Ability to thrive in a fast-paced environment while maintaining attention to detail.
  
  
  
  

QUALIFICATIONS

Education & Licensure

• Qualified Behavioral Health Specialist (BHT, BHPP, CMS) or CHW (Community Health Worker)

Experience Required

• Minimum 2+ years’ experience specific to behavioral health and non-physician services
• Extensive knowledge of Medicaid billing requirements, case management, CPST services and codes.

ADDITIONAL INFORMATION

• This is a hybrid position beginning as 3 full days per week and scaling to full time (40 hours).
• 1099 hourly rate between $19-$25