Hey Lieu is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.

Position Overview
This role involves a combination of administrative tasks, phone-based customer service, and sales support. You’ll be expected to make and receive calls, follow up with leads, and support our clients in maintaining strong customer relationships. The ideal candidate is detail-oriented, tech-savvy, and has excellent spoken and written English.

Key Responsibilities

• Answer and make calls to customers for support, scheduling, or follow-ups
• Handle inquiries and provide accurate information on products/services
• Conduct outbound follow-up calls for quotes, estimates, or lead nurturing
• Manage calendars, inboxes, and basic admin tasks
• Update customer information and notes in CRM tools
• Assist with tracking leads and preparing simple reports or documentation
• Provide general sales support and assist in building customer relationships

Qualifications

• Proven experience in customer service, telemarketing, or sales support
• Excellent English communication skills (both spoken and written)
• Comfortable handling phone calls professionally
• Familiarity with tools like Google Workspace, CRMs (e.g., HubSpot, SmartMoving), and call platforms (e.g., RingCentral, Aircall)
• Highly organized and able to multitask in a remote work environment
• Reliable internet connection and a quiet, professional work setup

Work Schedule

• Night shift (to align with U.S. hours)
• Remote position
• Full-time (40 hours/week)

How to Apply
If you're confident on the phone and ready to support growing U.S. businesses, we’d love to see your resume and a short video introduction. Apply now and become part of a supportive, remote-first team.