Hey Lieu is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive.

Position Overview

We are seeking a highly motivated and sales-driven Virtual Sales Representative to handle inbound leads, provide estimates, and manage follow-ups for a growing moving company. This role is critical in booking services, increasing revenue, and ensuring a smooth sales process.

The ideal candidate should have strong communication skills, experience in virtual sales, and the ability to manage multiple leads simultaneously.

Key Responsibilities

Inbound Sales & Lead Management

• Handle all incoming leads and inquiries via phone, email, and online platforms.
• Qualify potential customers and provide accurate moving service estimates.
• Schedule on-site estimates for the sales manager when required.
• Follow up with prospective customers to close deals and increase bookings.

Customer Relationship Management

• Maintain detailed records of leads and booked services.
• Manage customer follow-ups and upselling opportunities.
• Transfer non-sales inquiries (claims, customer service issues) to the appropriate departments.

Sales Process Optimization

• Assist in documenting sales processes and updating training materials.
• Utilize CRM tools to track and manage customer interactions.
• Ensure smooth handover of scheduled jobs to operations.

Performance & Revenue Goals

• Work towards achieving competitive commission-based sales targets.
• Provide feedback on sales strategies and suggest improvements.

Preferred Skills & Qualifications

• Experience in virtual sales, customer service, or lead conversion.
• Excellent spoken and written English with strong communication skills.
• Ability to handle objections and close deals efficiently.
• Proficiency in CRM systems and VoIP phone software.
• Strong organizational and follow-up skills.

About the Client

This company is a fast-growing moving service provider looking to enhance its sales process by adding a dedicated virtual sales team member. They value efficiency, customer satisfaction, and a results-driven sales approach.