About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

About The Role

As a Night Audit team member in our Front Desk department, you will be responsible for ensuring the smooth, accurate, and secure operation of the hotel during overnight hours. This hourly, full‑time position combines guest service, front desk operations, and daily financial reconciliation. Working largely independently, you’ll balance the day’s transactions, prepare reports, address late‑night guest needs, and set the property up for a successful day. This role is ideal for detail‑oriented, reliable professionals who are comfortable working overnight shifts and who enjoy providing courteous, efficient service to guests at all hours.

What You'll Do

• Perform nightly audit processes, including balancing and reconciling all daily financial transactions for the front desk and related departments
• Verify room rates, adjustments, discounts, payments, and postings for accuracy and compliance with company policies
• Run and distribute end‑of‑day and night audit reports for management, accounting, and operational teams
• Monitor and review daily revenue, occupancy, and other key metrics to identify discrepancies or unusual activity
• Handle late check‑ins, early departures, and guest inquiries, ensuring prompt, professional, and courteous service
• Answer and direct incoming calls, take messages, and provide general information about the hotel and local area
• Process guest payments, post charges, and maintain accurate records in the property management system
• Resolve or escalate guest issues, complaints, and special requests in a timely and service‑oriented manner
• Ensure lobby and front desk areas are clean, organized, and welcoming throughout the night
• Coordinate with housekeeping, maintenance, and security as needed to address overnight issues
• Complete nightly checklists and ensure all front desk tasks are finalized before morning shift turnover
• Follow established cash‑handling procedures, including balancing cash drawers and securing deposits
• Maintain confidentiality of guest information and protect company assets in accordance with policies
• Adhere to safety and security protocols, including monitoring property access and reporting incidents
• Support other operational tasks assigned by management to ensure smooth hotel operations during overnight hours

Qualifications

• Previous hotel front desk, night audit, or related hospitality experience preferred
• Basic understanding of accounting or cash‑handling principles
• Experience with property management systems (PMS) or hotel reservation software is an asset
• Strong attention to detail and accuracy in data entry, recordkeeping, and financial reconciliation
• Excellent verbal and written communication skills in English
• Demonstrated customer service skills with a friendly, professional, and patient demeanor
• Ability to work independently with minimal supervision during overnight shifts
• Strong problem‑solving skills and sound judgment when handling guest issues or unexpected situations
• Proficiency with basic computer applications, including email, spreadsheets, and word processing
• Reliable, punctual, and able to consistently work scheduled overnight, weekend, and holiday shifts as needed
• Ability to stand for extended periods and occasionally lift, carry, or move items as required for front desk operations
• High school diploma or equivalent; additional hospitality or accounting coursework is a plus
• Must meet any legal requirements for employment and work authorization in the property’s location