About Helping Hands Reentry Outreach Centers

The Mission of Helping Hands is to provide HOPE and CARE through personal, trauma-informed programs to individuals experiencing homelessness.

Our programs are Trauma-Informed, Data-Driven, and Person-Centered. 

We take the time to learn each individual's story and help connect them to the appropriate local resources and services to meet their unique needs. We do not duplicate available services; instead, we build strong collaborative partnerships with local programs and foster connections between participants and our community partners.

Assistant Facility Director - Helping Hands Reentry Outreach Centers - Bybee Lakes HOPE Center

Reports to: Facilities Director

The Assistant Facility Director supports the management of Bybee Lakes Hope Center by ensuring the safety and well-being of residents, staff, and volunteers. Key responsibilities include active supervision of a small team of Resident Advisors, handling participant grievances, crisis management, maintaining facility operations including coordinating with law enforcement and building community resources.

If you are an individual with exceptional people skills, excellent business acumen, are self-driven with an outstanding work ethic and a desire to give back to your community, we would love to hear from you! $50,000-54,000/yr depending on qualifications. 24/7/365 environment; mid-shift weekends required.

Essential Functions:

• Uphold shelter community guidelines to maintain smooth operations and ensure the safety of participants, volunteers, and staff  

• Manage participant services, including grievances, leave requests, urinalysis, and program discussions.  

• Oversee staff activities, including onboarding, training, monthly check-ins, timesheet approvals, employee room audits, and overtime management.  

• Consult with clients in crisis, using trauma-informed crisis intervention techniques to de-escalate situations.  

• Coordinate with law enforcement and emergency services as needed for client safety and facility security.  

• Other duties as assigned.  

Experience:

Two+ years of facility and/or programs management required. 2 years of supervisory experience required. 

Education:

High School Diploma or GED required, Bachelor’s degree preferred. Will consider combination of equivalent education and experience in lieu of a degree. 

Additional Qualifications: 

• Professional development/training on De-escalation, Trauma-informed care.
• Excellent interpersonal, oral, and written communication skills.
• Basic knowledge of Microsoft programs and/or word processing and spreadsheet software.
• Driver's License.
• Demonstrated ability to work independently.
• Ability to appropriately assess a situation and take corrective action as necessary.

Preferred Qualifications

• Direct/Lived Experience with homelessness, chemical dependency, domestic violence, sexual assault and/or low-income populations.
• Knowledge of trauma-informed care and de-escalation practices

 Physical Requirements:

• Work is primarily performed indoors, within an office setting, occasionally accompanied by moderate noise levels and exposure to scents.
• Frequently required to sit/stand at a computer or in a stationary position.
• Frequently operates a computer and other office productivity equipment, such as copy machine, printer, and phone.
• Frequently required to move about within the facility for meetings, office equipment, general oversight, etc.

Helping Hands is Proud to be an Equal Opportunity Employer.