Resident Advisor

About Helping Hands Reentry Outreach Centers

The Mission of Helping Hands is to provide a helping hand to a sustainable life through Resources, Recovery, and Reentry. 

Our programs are Trauma-Informed, Data-Driven, and Person-Centered. 

We take the time to learn each individual's story and help connect them to the appropriate local resources and services to meet their unique needs. We do not duplicate available services; instead, we build strong collaborative partnerships with local programs and foster connections between participants and our community partners.  

Position Summary

  • Supervise shelter activities to ensure the safety of participants.
  • Responsible for shelter intakes, reentry interviews, and after-hours referrals.
  • Manage timely bunk assignments, dorm inspections, and property storage.
  • Demonstrated ability to work independently. Ability to appropriately assess a situation and take corrective action as necessary.
  • Written and verbal communication skills. Good computer skills and phone etiquette.
  • Responsible for maintaining accurate logs, shift reports, and participant records, both manually and using a web-based program.
  • Perform urinalysis and breathalyzer testing of participants as needed.
  • Attend agency and program staff meetings.
  • Facilitate problem-solving and provide crisis intervention services to participants as necessary.
  • The right individual for this position has a passion for helping others, is nonjudgmental, and is able to deal with difficult situations in positive and constructive ways.
  • Experience working with homeless/low-income population helpful.
  • Understanding of the issues surrounding homelessness, chemical dependency, domestic violence, and sexual assault.

Physical/Mental Requirements

The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.

  • Hearing and vision adequate for interaction with participants, interaction with staff, and interaction with the general public.
  • Adhere to covid-19 precautions per recommendations from the CDC.
  • Work is primarily performed indoors, within an office setting, occasionally accompanied by moderate noise levels and exposure to scents.
  • Frequently required to sit/stand at a computer or in a stationary position.
  • Frequently operates a computer and other office productivity equipment, such as copy machine, printer, and phone.
  • Frequently required to move about within the facility for meetings, office equipment, and daily operations.

Preferred Qualifications

  • Direct or Lived Experience with homelessness, addiction, and/or low-income populations.
  • Understanding of the issues surrounding homelessness, chemical dependency, domestic violence, and sexual assault

The pay range for this role is:

18 - 20 USD per hour (Bybee Lakes HOPE Center)


Portland, OR

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