About Helping Hands Reentry Outreach Centers

Helping Hands provides HOPE and CARE through personal, trauma-informed programs to individuals experiencing homelessness. 

Our programs are Trauma-Informed, Data-Driven, and Person-Centered. 

We take the time to learn each individual's story and help connect them to the appropriate local resources and services to meet their unique needs. We do not duplicate available services; instead, we build strong collaborative partnerships with local programs and foster connections between participants and our community partners.  

Overall Purpose of this Role:

Reporting to the Assistant Facility Director, the Street Outreach Specialist is a critical role that performs “boots on the ground outreach” to the houseless community by meeting them where they are at. This role works in partnership with other organizations that are connecting with the homeless, engaging with people to ultimately help them to resources they may need. This role will require building relationships with people who may not know they need you, therefore it will require patience and skills to build trust. 

The right individual for this position has a passion for helping others, is nonjudgmental, and able to deal with difficult situations in positive and constructive ways. If you have empathy, great people skills, excellent business acumen, are self-driven and have an outstanding work ethic, we would love to hear from you!  

Full-time, benefit eligible, $24.15 per hour. Benefits: Medical/Dental/Vision, 3% employer contribution to a 401(k) plan, PTO and paid holidays, group life, short- and long-term disability, and more. Predominantly Monday through Friday; shifts can vary. Must be able to work a flexible schedule with the possibility of some early morning, evening, and weekend work.

Position open until filled with a first review of applications occurring 05/27/2025.

Key Accountabilities:

·        Identify and connect with the homeless community through direct outreach

·        Create maps of encampments to ensure underserved populations are receiving contact

·        Determine readiness to enter the emergency shelter and make the referral

·        If needed, provide transportation

·        Conduct direct outreach activities to link individuals experiencing street homelessness with other services they may need

·        Facilitate referrals to agencies in and around the counties we serve

·        Provide resources for people that aren’t ready to commit to housing services and educate clients on principles of low-impact camping, healthy behaviors, etc.

·        Bridge community, cultural, educational, and other barriers to encourage self-care and participation in shelter and health services

·        Develop strategic relationships, attend resource fairs, and organize outreach events

·        Offer hygiene products and clothing as available (weather appropriate)

·        Transport new participants and their belongings to Bybee Lakes HOPE Center

·        Attend assigned meetings and trainings

·        Potentially cross train in other positions

·        Other duties as assigned

Required Qualifications

Written and verbal communication skills. Good computer skills and phone etiquette.

Demonstrated ability to work independently.

Ability to appropriately assess a situation and take corrective action as necessary.

Education, Skills, Experience, and Training Required for the Position:

·        Basic knowledge of Microsoft programs and email

·        Must have solid computer skills and basic familiarity with office equipment (scanner/ printer)

·        High School Diploma or Equivalent

·        Excellent interpersonal, oral, and written communication skills

·        Experience working with homeless, low-income populations, and/or drug/alcohol addiction

·        Reliable transportation, valid driver’s license, and insurance

·        Ability to work on mobile devices

·        Demonstrated ability to work independently

·        Ability to appropriately assess a situation and take corrective action a necessary

Physical Requirements:

·        Work is primarily performed outdoors in year-round weather; walking, squatting, lifting

·        Frequently operates a computer and other office productivity equipment, such as a scanner, printer, and mobile device

Preferred Qualifications

Direct or Lived Experience with homelessness, addiction, and/or low-income populations.

Understanding of the issues surrounding homelessness, chemical dependency, domestic violence, and sexual assault.

Helping Hands Reentry Outreach Centers is proud to be an Equal Opportunity Employer.