Helping Hands provides HOPE and CARE through personal, trauma-informed programs to individuals experiencing homelessness.

Our programs are Trauma-Informed, Data-Driven, and Person-Centered. 

We take the time to learn each individual's story and help connect them to the appropriate local resources and services to meet their unique needs. We do not duplicate available services; instead, we build strong collaborative partnerships with local programs and foster connections between participants and our community partners.  

Position Summary: 

The Assistant Facility Director supports the management of Bybee Lakes Hope Center by ensuring the safety and well-being of residents, staff, and volunteers. Key responsibilities include handling participant grievances, crisis management, maintaining facility operations including coordinating with law enforcement and building community resources. 24/7/365 environment; evenings, holidays and weekends required.

If you are an individual with at least three years of relevant experience, have exceptional communication skills and a desire to give back to your community, we would love to hear from you! $50,000-54,000/yr depending on qualifications.

Essential Responsibilities: 

• Uphold shelter community guidelines to maintain smooth operations and ensure the safety of participants, volunteers, and staff 

• Manage participant services, including grievances, leave requests, urinalysis, and program discussions. 

• Oversee staff activities, including onboarding, training, monthly check-ins, timesheet approvals, employee room audits, and overtime management. 

• Consult with clients in crisis, using trauma-informed crisis intervention techniques to de-escalate situations. 

• Coordinate with law enforcement and emergency services as needed for client safety and facility security. 

• Other duties as assigned. 

Experience:

Three years of facility and/or programs management required. 2 years of supervisory experience required. 

Education:

High School Diploma or GED required, Bachelor’s degree preferred. Will consider combination of equivalent education and experience in lieu of a degree. 

Additional Qualifications: 

• Professional development/training on De-escalation, Trauma-informed care.
• Direct or Lived Experience with homelessness, addiction, and/or low-income populations preferred.
• Understanding of the issues surrounding homelessness, chemical dependency, domestic violence, and sexual assault preferred.
• Excellent interpersonal, oral, and written communication skills.
• Basic knowledge of Microsoft programs and/or word processing and spreadsheet software.
• Driver's License.
• Demonstrated ability to work independently.
• Ability to appropriately assess a situation and take corrective action as necessary.

Physical/Mental Requirements: 

The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job. 

• Hearing and vision adequate for interaction with participants, interaction with staff, and interaction with the general public. 

• Work is primarily performed indoors, within an office setting, occasionally accompanied by moderate noise levels and exposure to scents. 

• Frequently required to sit/stand at a computer or in a stationary position. 

• Frequently operates a computer and other office productivity equipment, such as copy machine, printer, and phone. 

• Frequently required to move about within the facility for meetings, office equipment, and daily operations. 

Helping Hands Reentry Outreach Centers is proud to be an Equal Opportunity Employer.