Helping Hands provides HOPE and CARE through personal, trauma-informed programs to individuals experiencing homelessness.
Our programs are Trauma-Informed, Data-Driven, and Person-Centered.
We take the time to learn each individual's story and help connect them to the appropriate local resources and services to meet their unique needs. We do not duplicate available services; instead, we build strong collaborative partnerships with local programs and foster connections between participants and our community partners.
Reporting to the Reentry Program Coordinator, the Reentry Program Assistant provides program support that contributes to participant milestone achievements on their journey towards reentry. Full-time, 40 hours per week including weekends, must be able to work a flexible schedule with the possibility of some occasional early morning and evenings.
If you have 1 year of experience as an administrative/office assistant, preferably in a Human/Social Services environment, and exceptional Customer Service skills, this may be the right role for you!
Essential Responsibilities:
- Perform accurate data entry, document scanning, reporting, and printing
- Provide scheduling support for volunteer management
- Follow up with participants regarding volunteer tasks and assignments
- Assist with special projects and conduct research as needed
- Respond to participant inquiries about the Reentry Program
- Ensure adherence with Helping Hands Reentry Outreach Centers policies and procedures
- Conduct oneself with integrity, honesty, respect, and patience around staff and participants
- Attend all assigned training sessions
- Perform all duties as a team player in alignment with Mission Statement and Values
- Other duties as assigned
Education, Skills, Experience and Training Required for the Position:
- 1 year of experience as an administrative/office assistant, preferably in a Human/Social Services environment
- High School Diploma or Equivalent
- Exceptional Customer Service Skills
- Excellent communication skills
- Basic technology skills, such as: Microsoft programs (word processing and spreadsheets), using a computer and smart phone to input information into software
- Outstanding organizational and time management skills
Physical/Mental Requirements
The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.
- Hearing and vision adequate for interaction with participants, interaction with staff, and interaction with the general public
- Work is primarily performed indoors, within an office setting, occasionally accompanied by moderate noise levels and exposure to scents
- Frequently required to sit/stand at a computer or in a stationary position
- Frequently operates a computer and other office equipment, such as copy machine, printer, and phone
- Frequently required to move about the facility
Preferred Qualifications
- Direct or Lived Experience with homelessness, addiction, and/or low-income populations
- Understanding of the issues surrounding homelessness, chemical dependency, domestic violence, and sexual assault
- Bilingual/bicultural skills highly desired
HHROC is proud to be an Equal Opportunity Employer.