About Helping Hands Reentry Outreach Centers

The Mission of Helping Hands is to provide a helping hand to a sustainable life through Resources, Recovery, and Reentry. 

Our programs are Trauma-Informed, Data-Driven, and Person-Centered. 

We take the time to learn each individual's story and help connect them to the appropriate local resources and services to meet their unique needs. We do not duplicate available services; instead, we build strong collaborative partnerships with local programs and foster connections between participants and our community partners.  

Position Summary.

The right individual for this position has a passion for helping others, is nonjudgmental, and able to deal with difficult situations in positive and constructive ways.

The Program Manager is responsible for supporting Helping Hands’ Health-Related Social Needs (HRSN) and similar programs. In collaboration and partnership with other organizational leaders and member-facing teams, the Program Manager will develop and deploy Helping Hands’ strategy to administer the HRSN program that will meet or exceed OHA requirements, promote positive member outcomes, improve community health, develop policies and procedures, ensure timely regulatory reporting, financial reconciliation, and program integrity functions consistent with Helping Hands’ values.

If you have great people skills, excellent business acumen, are self-driven, and have an outstanding work ethic, we would love to hear from you!  

Benefits: Medical/Dental/Vision, 3% employer contribution to a 401(k) plan, PTO, paid holidays, group life, short- and long-term disability, and more!

Based in Portland or Gearhart. $75k+ annually depending on qualifications.

Essential Responsibilities:

Lead and coordinate all HRSN Care at Oregon facilities, overseeing services across all levels of care.

Ensure high-quality patient care and accurate documentation.

Develop and implement strategies to enhance the reputation and growth of program services in OR facilities.

Implement strategies to increase patient census, retention, and attendance in all services.

Ensure compliance with State of Oregon OARs and Helping Hands’ policies.

Engage in and participate in community outreach initiatives, developing partnerships to enhance the organization’s reputation.

Lead and inspire the team, fostering a culture of innovation and continuous improvement.

Other Duties:

Provide direct patient care services as needed.

Ensure adherence with Helping Hands Reentry Outreach Centers policies and procedures.

Conduct oneself with integrity, honesty, respect, and patience around staff and patients.

Attend all assigned training sessions.

Perform all duties as a team player in alignment with Mission Statement and Values

Participate in internal and external committees, workgroups, and taskforces as requested.

Collaborate with regional leaders and key departments around potential business development activities and opportunities.

Other duties as assigned.

SUCCESS PROFILE

Experience: Four-six years of experience working in community health or human/social services. Experience in program development, administration, and contracting required. Demonstrated experience in housing, climate, nutrition, or other services and supports strongly preferred. Experience with Oregon’s Medicaid program and coordinated care organizations strongly preferred. Experience with Medicaid waiver funding and transitional services and support programs desired.

Education: Bachelor’s degree in public health, social services, or a related field. Will consider equivalent work experience in lieu of a degree.

Knowledge: Current knowledge of Oregon safety net programs, community-based services and supports, and community resources. Current knowledge of community-based health care delivery trends, new technologies, funding streams, and statewide and national economic issues affecting member and community health. This position requires a strong and versatile communicator, able to work with diverse internal and external stakeholders.

Preferred Qualifications

• Direct or Lived Experience with homelessness, addiction, and/or low-income populations.
• Understanding of the issues surrounding homelessness, chemical dependency, domestic violence, and sexual assault

Competencies

Adaptability

Building Customer Loyalty

Building Strategic Work Relationships

Building Trust

Continuous Improvement

Contributing to Team Success

Planning and Organizing

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10-15% of the time, within Oregon.

Physical/Mental Requirements

The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.

• Hearing and vision adequate for interaction with participants, interaction with staff, and interaction with the general public.
• Work is primarily performed indoors, within an office setting, occasionally accompanied by moderate noise levels and exposure to scents.
• Frequently required to sit/stand at a computer or in a stationary position.
• Frequently operates a computer and other office productivity equipment, such as copy machine, printer, and phone.
• Frequently required to move about within the facility for meetings, office equipment, and daily operations.

HHROC is proud to be an Equal Opportunity Employer.