About Hingham Institution for Savings

Incorporated in 1834, Hingham Institution for Savings is one of America’s oldest banks. The Bank provides commercial mortgage and relationship banking services in Boston, Nantucket, Washington, D.C. and the San Francisco Bay Area. Publicly-traded but family-run since 1993, our objective has been to build one of America’s great banks, characterized by superior long-term financial results, a fortress balance sheet that provides unquestionable assurance to our depositors, and an enduring culture of growth and success. We have a small, entrepreneurial team - just under 100 people - and we hold ourselves to high standards.

About the role

Hingham’s Digital Banking Group is looking for a Digital Payments Specialist to take responsibility for the Bank's payments business and infrastructure including support for wires, check item processing, ACH and debit cards. You will be responsible for delivering and supporting all payment tools and related payment system interfaces, including the Federal Reserve, the Automated Clearing House network and Mastercard. You will be the key point of contact for all consumer and business electronic payments and our digital business operations that support our client facing teams, including our Specialized Deposit Group. 

Hingham prides itself on a flat corporate structure and our bankers are entrusted with considerable responsibility for processing improvements and customer service. The Digital Banking Group plays an important role in our ongoing product development and process improvement efforts, aimed at providing a higher level of service to our customers, and may be responsible for identifying, testing, and delivering new products and services for our customers.

Responsibilities

• Product   
• • Ability to manage incidents in terms of incident identification, scope assessment, solution analysis, remediation and communication efforts to client, internal teams and vendors through to resolution.
  • Facilitate dialogue across functional areas and management levels.
• Service     
• • Identify opportunities to develop or modify current workflows to further enhance client engagement with payment tools while maintaining sensitivity to risk

Qualifications

• Track record for outstanding academic performance
• Strong analytical skill with the ability to collect, organize and disseminate significant amounts of information with attention to detail and accuracy
• Ability to apply logical and creative thinking to solve complex business problems.
• Strong written and verbal communication skill, including ability to organize and present ideas and information in a simple, concise and unambiguous manner.
• Resilient and able to work autonomously in the face of ambiguity

Culture:

• Do you believe there’s always room for improvement? We are constantly trying to improve our internal processes and our customer experience.
• Do you always dot your i’s and cross your t’s? Attention to detail is a must.
• Are you happy to lend a helping hand? We are a small, tight-knit group and at times all wear a number of different hats.
• Are you transparent and do you prefer addressing the elephant in the room? We pride ourselves on being upfront and honest. We do not have the time or energy for corporate politics.
• Do you pick up the ball that someone else may have dropped? We are looking for people that own the company goals beyond just doing their job.
• Are you OK with making a mistake? We are too, as long as we learn from them and don’t repeat them.

Benefits

As a family-run company, we offer an excellent benefits package. Hingham is one of the most profitable banks in the country and our profit-sharing program offers all employees the opportunity to participate in this success.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance 
• Paid Time Off (Vacation, Sick & Public Holidays)
• Paid Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development, Including Tuition Reimbursement
• Fitness Memberships