About HockeyStack 

HockeyStack is the Revenue Acceleration Platform for B2B. It integrates with your CRM, marketing automation tools, ad platforms, data warehouse, and any other customer data source to centralize all data about the B2B buyer journey. 

HockeyStack customers can use this data in 3 products:

• Marketing Insights: Create reports and dashboards that helps marketers understand what touchpoints lead to revenue, and decide on how to deploy budget or where to make improvements
• Odin AI: Use AI to create reports and get answers to your questions without data analysis chops
• Account Intelligence: AI that automates the SDR workflow by discovering accounts that are more likely to respond to outreach, discovering relevant contacts within those accounts, summarizing account context and next steps for the SDR, and syncing the information back to relevant systems.

You may have seen our billboards around San Francisco. We are a rocket ship. We have grown from 0 to multi-millions of ARR with hundreds of customers after coming out of YC's Summer 2023 batch. Our customers include some of the world's most well-known B2B companies, Outreach, Redis, RealPage, Appsflyer, and more.

We are looking for a Customer Success leader to manage and grow the post-sales team, including customer success, implementation, support, solutions engineering, and account management.

Culture and Life at HockeyStack

• HockeyStack will become one of the largest software companies of our decade. We are unapologetic about having an intense work environment. We set gigantic goals for ourselves, and we hit those goals. 
• We don't believe in people managers. We believe in “work managers”. Managers are responsible for the quality and speed of work coming out of their team, and being responsible sometimes means being hands-on and doing the work yourself.
• We work in person 5 days a week out of a beautiful office in San Francisco at 210 King St, able to accommodate 150+ people. We are committed to creating a work environment and culture where team members bond, collaborate and run towards a shared goal.
• We offer top quality health insurance, 401k, parking allowance, free lunch in the office, and more in addition to top of the range salary and meaningful equity.

About the role

Key Responsibilities:

• Reporting directly to the CEO, being responsible for all post-sales metrics
• Hiring and onboarding new team members, as well as coaching existing team members
• Designing the post-sales experience end-to-end, and collaborating with other stakeholders to support the customer experience.
• Being the primary responsible person in the company for all account progress and health, and being hands-on with customers when necessary to move accounts forward.
• Serving as player-coach managing a small number of our largest accounts personally to stay close to the customer.
• Working on automating and documenting processes to ensure we run an efficient team.

Ideal Candidate Profile:

• You are able to deeply understand technical products
• You have experience handling enterprise, mid-market, and scale customer motions, managing customer relationships from initial implementation through ongoing support
• You can balance individual contributor work with team leadership
• You can work under significant ambiguity, continuous change in the phase of hypergrowth that we are in
• You can execute fast, and don't get hung up on work that does not contribute to the final outcome
• You can manage up. You need minimal direction, and when you need direction you are able to manage your manager to get the needed context.
• You have worked at a startup before and know what it takes
• You have experience working with marketing and sales stakeholders (not required, but definitely helpful!)