About HomeWAV

Founded in 2011, HomeWAV LLC has been the leader in providing safe, secure inmate communication and technology solutions to correctional facilities across the country. Headquartered in St. Louis, MO, our cutting-edge technology connects incarcerated individuals to the essential people in their lives through secure messaging platforms, allowing facilities to maintain a safe and stable environment while allowing families to connect. We have seen firsthand how our innovative platform supports no-contact communication while effectively reducing recidivism and improving inmates’ overall health. We’ve supported correctional facilities and inmates in over 30 states – in the process, we have connected millions of visitors with their incarcerated loved ones.  

POSITION SUMMARY  

HomeWAV is searching for a motivated, goal-oriented Project Coordinator to join our team. This role will own and manage the implementation framework — ordering and coordinating tasks between customers, third-party service providers, ISPs, installers, technicians, and cross-functional internal teams — to ensure that we meet our contractually committed installation dates. A successful Project Coordinator will be a good communicator, proactive, detail-oriented, well organized, and thrive in an ever changing, trailblazing company atmosphere. 

RESPONSIBILITIES 

• Ensure that all aspects of a project are organized and in conformance with timeline and deliverables requirements. 
• Develop and maintain project performance database that tracks overall progress and achievement of milestones. 
• Assign and monitor resources effectively to boost project efficiency and maximize deliverables output. 
• Report project risks and outcomes to appropriate management channels and escalate issues according to project work plan. 
• Serve as a point of communication between company teams and external resources. 
• Deepen partnerships with outside resources, including third-party vendors. 
• Participate in project design meetings and propose improvements if necessary. 
• Evaluate potential problems and technical hitches and develop solutions. 
• Plan and manage team goals, project schedules and new information. 
• Supervise current projects and coordinate all team members to keep workflow on track. 
• Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored. 
• Direct project correspondence by preparing and reviewing project proposals, memos, meeting minutes and emails. 
• Communicate with clients to identify and define project requirements, scope and objectives. 
• Adhere to budget by monitoring expenses and implementing cost-saving measures. 

REQUIREMENTS FOR PROJECT COORDINATOR 

• Exceptional initiative, organizational, and execution abilities. 
• Outstanding communication and user empathy skills. 
• Aptitude for independent analytical thinking, problem solving, and data-driven decision making. 
• Previous experience in installing or managing installation of telecommunication systems preferred. 
• Demonstrated experience in a customer facing role. 
• Willingness for some business travel and to perform job duties inside of a correctional facility. 
• Experience reading, understanding, and meeting contractual obligations. 
• Must be able to overcome obstacles, meet schedules, and work under pressure.  
• Must possess exceptional verbal and written communications skills.  
• Must possess and demonstrate critical thinking, organization, and time management skills. 
• Familiarity with Microsoft Office, and JIRA, preferred. 
• Showcase good interpersonal skills for customer relations. 
• Familiar with the B2G market is a plus. 

KNOWLEDGE, SKILLS, & ABILITIES  

• Strong understanding of project coordination principles, including scheduling, resource management, and progress tracking. 
• Working knowledge of telecommunication systems installation and management (preferred). 
• Excellent customer service, with the ability to interact effectively in a client-facing environment. 
• Familiarity with business-to-government (B2G) operations is a plus. 
• Ability to read, interpret, and meet contractual obligations and performance standards. 
• Proven analytical and problem-solving skills with the ability to make data-driven decisions. 
• Exceptional verbal and written communication abilities. 
• Strong organizational, time management, and critical-thinking skills, with the ability to meet deadlines and perform under pressure.  

EDUCATION & EXPERIENCE 

• Bachelor’s degree in Business, complementary field, or related experience.  
• 1–3 years of experience in project coordination or management, preferably in telecommunications, IT, or another technical, customer-facing environment. 
• Experience working with contracts or in government-related projects preferred. 
• Professional certifications such as CAPM, PMP, or CompTIA Project+ are beneficial but not required. 

BENEFITS 

• Medical, Dental, Vision, & Life 
• Retirement plus Company Contribution 
• Paid Time Off (PTO) and Paid Holidays 

At HomeWAV, we are ambitious professionals who embrace continuous learning and personal and professional development. We foster a culture that welcomes change and growth while understanding the importance of a work/life balance. We are here to boldly shift the world of inmate communications, and we are looking for those with the drive and leadership skills to join us. 

Our mission is to be the leader in providing simple, secure inmate communications by delivering innovative technology, leadership through fairness and showing the importance of transparency through our daily practices. Our team works towards this mission every day by listening intently to our partners and keeping their success top of mind — always.  

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HomeWAV is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

I understand that the statements included in this document are intended to describe the general nature and level of work being performed by individuals in this position, and that they are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.  Further, this job description does not state or imply that this is a contract between the individual in this position and HomeWAV.