About Hook Hall
Situated in the heart of Washington, DC, Hook Hall is a traditional tavern and event venue, designed to transform and transition throughout the day. It is a place our guests go to enjoy a cold beer and catch up with friends, or to find the latest epic pop-up experience. We curate environments, events, and experiences that make memorable moments where people feel recognized as human-first, allowing us to positively impact, empower and collectively celebrate others in customized immersive experiences.
At Hook Hall, we live boldly and act differently. We're a crew built of dreamers that Deliver the Unexpected each and every day. It is our collective efforts that ensure successful experiences for our patrons, company, and ourselves. This is why we foster a welcoming and accepting work environment.
About the role
Hook Hall is actively seeking an energetic Assistant Venue Operations Manager to join our crew! The ideal candidate is able to work efficiently in high-pressure environments remaining attentive to the needs of guests and crew members. They utilize their knowledge of current alcohol laws to promote a safe and compliant space for crew and guests; working alongside their crew to ensure guest service issues or questions are swiftly and effectively addressed; They are both professional and personable, and they lead by example, consistently delivering exceptional service and creating an environment where crew and guests feel welcome, safe, and acknowledged.
What you'll do
- Lead the team in maintaining a neat, organized front-of-house environment
- Assist with opening/closing tasks and side work
- Ensure safety and food & beverage quality standards are met
- Manage online ticketing platforms for internal data tracking and an elevated guest experience
- Manage check-in for guests
- Keep guests happy and handle complaints appropriately
- Build a rapport with our crew, guests, and vendors
- Maintain a positive image of the Hook Hall brand at all times
- Collaborate with our partners when they promote their products in our units
- Ensure communication of event details provided by the marketing and operations teams to ensure our brands are advertised effectively and efficiently
- Lead the crew on shift with an All Hands In approach.
- Assist Venues Operations Manager with hiring and building a team of all-stars
- Attend huddles to gain knowledge and understanding of our various events and initiatives
- Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit
Qualifications
- Commitment to and alignment with the company’s core values
- Current ABRA certification, or ability to obtain prior to start date
- Relevant service or hospitality experience
- Ability to work safely and efficiently
- Ability to speak to groups
- Experience working with Point of Sale (POS) and reservation systems
- Flexible availability, nights and weekends required
- Commitment to and alignment with the company's core values
- Ability to operate point-of-sales systems
- Ability to effectively communicate with crew, guests, and vendors
- Ability to take and place food and beverage orders accurately
- Ability to stand and/or walk for prolonged periods of time
- Ability to lift and carry up to 25 pounds for short periods of time
- Must be legally authorized to work in the US
The pay range for this role is:
50,000 - 55,000 USD per year (Washington, DC)