Essential Functions of the Position

●     Represent the Humane Society of North Texas with professional courtesy in all situations with the public, volunteers, and staff.

●      Provide excellent customer service and focus by greeting customers in a timely and welcoming manner.

●      Educate the public on the Humane Society of North Texas rehoming procedures and appointment expectations.    

●        Counsel clients about resources available to retain pets and, if desired, assist in rehoming.

●        Maintain prevention surrender records and schedule appointments.

●        Make routine decisions regarding the proper care and handling of animals.

●        Assist those in need with carriers, cages, donations, and stairs, etc.

●        Aid all visitors by greeting, welcoming, and directing them appropriately.

●        Work with rescues within and outside of Texas regarding relocation of pets currently in our care.

●        Protect confidential information of customers and donors.

●        Perform accurate, routine transactions including credit card, cash, and check handling ensuring a balanced Animal Resource cash drawer.

●        Clean assigned areas on a daily basis.

●        Maintains a clean and safe reception working area by complying with procedures, rules, and regulations.

●        Oversee clients in the parking lot.

●        Keep a current inventory of necessary program supplies and report shortages to the Animal Resource Manager.

●        Maintain assigned equipment and supplies in a safe condition and report any problems or needed repairs to the Animal Advocate.

●        Manage multiple tasks simultaneously.

●        Handle fractious animals

●        Additional tasks as assigned by Animal Resource Manager

Knowledge, Skill, and Abilities Needed to Perform the Essential Functions of this Position

●        Ability to learn and apply Humane Society of North Texas policies and protocols, such as, but not limited to, intake, owner requested euthanasia, cleaning,  adoption, and medical protocols.

●        Ability to operate or learn quickly to operate G-suites and Petpoint.

●        Working knowledge of breeds, diseases, medical conditions, and animal handling and behavior.

●        Ability to handle animals safely and with patience and gentleness.

●        Ability to deal with fractious animals and customers.

●        Ability to create and sustain positive working relationships within the Humane Society of North Texas, with volunteers, the public, and be a team player.

●        Must be patient, courteous and work well under stressful conditions.

●        Knowledge of and ability to accurately work with detailed information in paper and computerized format.

●        Must be detail-oriented and have strong time management and organization skills.

●        Strong communication skills to facilitate in person, phone or email conversations

●        Must be customer focused, demonstrating listening skills and professionalism in all interactions

●      Ability to represent the Humane Society of North Texas in a professional manner in all situations with the public, volunteers, and staff.

●      Ability to read, write and communicate effectively.

●      Ability to learn and quickly adapt to changes in programs and procedures.

Education, Experience, Certificates and Licensing Requirements:

●      High school diploma, GED, or equivalent

●      Animal handling experience, preferable

Physical Demands:

●      This position is regularly required to use hands to fingers, handle, walk, reach with hands and arms, and stoop, kneel or crouch.

●      The position holder must be able to regularly lift and/or move up to 40 pounds without assistance, up to 80 pounds with assistance.

●      Specific vision abilities required for this position include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to focus.

●      Must be qualified and licensed to operate a motor vehicle in the state of Texas.

●      Must be able to work standing for 6 or more hours and be able to bend/kneel repeatedly and have a reasonable degree of agility to move through tightly cramped areas in various situations.

●      Ability to alternate between sitting and standing as needed

●      Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing)

●      Expressing or exchanging ideas by means of the spoken word to impart oral information to vendors, customers or employees to convey detailed spoken instructions accurately, loudly, and quickly

●      Ability to hear, understand, and distinguish speech and/or other sounds

Working Conditions:

●      The individual performing this job may be required to work more than 8 hours in a day or 40 hours in a week.

●      By nature of the industry, this position may be consistently exposed to airborne particles and/or  animal allergens and odors. There also may be occasional exposure to dead, sick, unruly, and/or dangerous animals in addition to exposure to parasites and infectious diseases.

●      Noise level in the work environment is usually moderate

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the individual.  Other duties than those listed herein may be assigned.