About ICP
ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™
With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.
Who We Are
At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.
We're A People First Company
At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.
Bring the Confidence
Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!
About the role
The Global Librarian (GL) plays a pivotal role in managing and maintaining digital assets while ensuring strict adherence to quality assurance standards and operational efficiency. As a GL, you will provide vital support to users and stakeholders, training users online, collaborate across hubs, and contribute to continuous process improvements. This role demands a proactive mindset, a strong attention to detail, and a focus on data-driven decision-making. You will also be responsible for identifying issues, flagging priorities, and ensuring seamless communication to meet business and service-level agreements (SLAs).
How You Will Make an Impact:
User Support & Training: Provide ongoing training, including face to face and online training support will be needed, guidance, and communication to users and stakeholders. Act as the primary point of escalation for IT-related business issues, collaborating with Implementation
Leads and integration partners as needed.
Quality Assurance: Manage and audit digital assets and metadata according to strict QA guidelines. Ensure documentation and processes are up-to-date, and flag issues requiring prioritization or escalation.
Operational Excellence: Work both independently and collaboratively on team tasks, ensuring operational processes are followed and improvements are suggested when necessary. Maintain best practices and ensure all procedures are well-documented.
Collaboration & Communication: Ensure regular engagement with Hub Leads and Brand Stewards. Facilitate communication across hubs to prioritize workload based on trends and business needs.
Process Improvement: Continuously review operational procedures for optimization opportunities. Recommend changes to improve efficiency and streamline workflows, ensuring process documentation is updated accordingly.
Key Values:
• Collaboration: Ability to foster strong teamwork across different hubs and workstreams.
• Accountability: Takes ownership of escalations and ensures resolution with a focus on quality and efficiency.
• Continuous Improvement: Commitment to enhancing operational processes, QA guidelines, and team knowledge sharing.
• Customer-Centric Approach: Ensures high standards in client communication and escalations, with a focus on improving user support and overall client satisfaction.
Key Skills:
• Technical Proficiency: Strong understanding of digital asset management systems, metadata auditing, and QA processes.
• Communication: Clear and concise communication with users, stakeholders, and team members across hubs.
• Problem Solving: Proactively resolve issues and provide solutions to optimize processes.
• Process Management: Familiarity with mapping, documenting, and improving operational workflows to ensure alignment with best practices.
• Teamwork & Independence: Ability to work collaboratively with teams while managing individual responsibilities autonomously.
KEY ATTRIBUTES:
• Authenticity – Being present, honest and sincere goes a long way.
• Compassion – Doing the right thing means driving connection within our community and caring for one another.
• Focus on Service – Roll up those sleeves and tackle every problem with a can-do attitude. Remember, help will always be offered to those at ICP!
• Providing the Right Resources – Always find a way, you are incredibly capable.
• Earn Trust – We value consistency, reliability, accountability and constantly striving to be inclusive and diverse.
• Take Ownership – It’s important to approach your work with a sense of urgency and responsibility, we recognize that we must meet obligations and focus on positive outcomes.
• Partnership – Collaboration, respecting one another and aligning on your roles and responsibilities are a must.
• Creative Thinking – Last but not least, the willingness to learn and enjoyment of the problem-solving process are vital for our mission.
What You'll Have:
• 1 -2 years industry experience in media, digital asset management, librarian sciences or archives preferred but not required
• 1-2 years’ experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required