About ICP
ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™
With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.
Who We Are
At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.
We're A People First Company
At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.
Bring the Confidence
Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!
About the role
This role will focus on Digital Asset Management services as an integral function in day-to-day asset management operations. You will manage, enrich and quality assure assets across brands/products, host user training sessions, and share industry best practices. You'll provide user training, share best practices, handle queries, and assist in report creation.
This role requires strong communication, problem-solving, and collaboration skills, with a focus on delivering effective Digital Asset Management services.
How You Will Make an Impact:
- Manage and ensure the quality of assets for global distribution platforms.
- Deliver user training, promote best practices, and provide support across all DAM platform user groups.
- Develop a deep understanding of clients’ business challenges, industry trends, and competitors to drive effective solutions.
- Collaborate with team members to generate new ideas, improve existing programs, and solve complex issues.
- Build strong rapport and trust across all levels within ICP.
- Respond to user inquiries, raise technical support tickets, and escalate issues as needed.
- Audit files and metadata for accuracy and organization, ensuring smooth operational processes.
- Follow established procedures to complete tasks efficiently and on time.
- Generate reports on platform usage metrics and KPIs, providing valuable insights to stakeholders.
What You'll Have:
1-2 years of industry experience in media, digital asset management, library sciences, archives, or similar technology systems (e.g., digital libraries, CMS, PIM, CRM) preferred but not required.
- A strong sense of authenticity, being honest, sincere, and present in all situations.
- A deep sense of compassion for others, fostering meaningful connections and caring for the community.
- A service-oriented mindset, tackling challenges with enthusiasm and a can-do attitude.
- A resourceful approach, always providing the right solutions with confidence and capability.
- The ability to earn trust through reliability, accountability, and a commitment to inclusivity and diversity.
- A high level of ownership, ensuring responsibility, urgency, and focus on positive outcomes in all tasks.
- A spirit of partnership, respecting roles and collaborating effectively to achieve shared goals.
- Creative thinking and a love for learning, with the ability to solve problems innovatively.
- Attention to detail and accuracy in executing process-driven tasks.
- Excellent communication skills, both verbal and written, to clearly convey information and ideas.
- Proficiency in Microsoft Office, particularly with large data sets in Excel.
- A solid understanding of media channels and file formats, with the ability to adapt across platforms.
- The ability to multitask and juggle various responsibilities while maintaining focus and quality.
- Flexibility and adaptability in following structured processes while responding to changing needs.
- A strong ability to work both independently and as part of a world-class team, contributing to the organization's success.
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