About ICP
ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™
With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.
Who We Are
At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.
We're A People First Company
At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.
Bring the Confidence
Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!
About the role
The eCommerce Steward role will focus on Digital Asset Management and Product Information Management services as an integral function in day-to-day martech operations. You will share industry best practices, provide tailored support and add value at every level of client engagement. You will also manage user queries, create reports, and develop engaging relationships with key account individuals to promote system adoption across markets.
How You Will Make an Impact:
- Manage eCom relationships (onboarding, retention, development) while leveraging our team expertise to provide tailored solutions .
- Present tailored, engaging material to articulate the value of the DAM platform within the UL ecosystem.
- Generate reports and insights on eCom market activities, identifying trends and recommended actions
- Perform audits regularly, identifying where the gaps are for an optimised DAM utilisation
- Understand the product lifecycle, and promote effective asset reuse to save time and money
- Collaborate effectively with the whole Content Health team to bring about strategic initiatives
- Maintain strong knowledge of the DAM platform, service areas, and its ecosystem connections
- Stay up-to-date on new features, and be able to articulate these to the relevant audiences
- Help resolve system issues in collaboration with our Operations team
- Seek new opportunities for growth and development in key areas (i.e. propose new commercial leads and integrations with our DAM).
Key Skills:
- Client and end user support
- Team leadership & subject matter expert in appropriate fields
- Excellent verbal, written, and presentation skills; a confident leader of meetings and calls
- Rigorous attention to detail
- Excellent Microsoft Office skills and technical understanding
- Strong understanding of media channels and file formats used by the client
- Ability to multi-task with an interest in all aspects of the role
- Media and technology agnostic, while displaying an affinity and passion for the industry
- Able to work both independently and as part of a team
Key Values:
- Authenticity – Being present, honest and sincere goes a long way.
- Compassion – Doing the right thing means driving connection within our community and caring for one another.
- Focus on Service – Roll up those sleeves and tackle every problem with a can-do attitude.
- Remember, help will always be offered to those at ICP!
- Providing the Right Resources – Always find a way, you are incredibly capable.
- Earn Trust – We value consistency, reliability, accountability and constantly striving to be inclusive and diverse.
- Take Ownership – It’s important to approach your work with a sense of urgency and responsibility, we recognize that we must meet obligations and focus on positive outcomes.
- Partnership – Collaboration, respecting one another and aligning on your roles and responsibilities are a must.
- Creative Thinking – Last but not least, the willingness to learn and enjoyment of the problem-solving process are vital for our mission.
“BIG PICTURE” RESPONSIBILITIES: - Ensure ICP operates on a solid foundation by building strong client relationships and supporting their objectives
- Build a good understanding of clients’ business issues, industry, competitors, and brands
- Build rapport and trust with others at all levels within ICP
- Operate on industry best practice and deliver value and excellence at every stage
- Maintain a solid understanding of martech, digital advertising, DAM, PIM, etc
- Work with team members to generate new ideas and evolve and enhance existing programs
- Work with team members to problem solve and consult with account leadership as required
- Develop a solid understanding of client campaign and production needs
- Drive development of work at all stages to ensure that it meets and exceeds client expectations
What You'll Have:
- 2-4 years industry experience in media, digital asset management, librarian sciences or archives preferred but not required
- Understanding of product lifecycle
- Experience in eCommerce business processes and/or platforms