About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are  

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays.  We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence  

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

About the role

Must BE Located in Mexico City

This role will focus on Digital Asset Management services as an integral function in day-to-day asset management operations. You will manage, enrich and quality assure assets across brands/products, host user training sessions, and share industry best practices. You will also manage user queries and assist in creating reports. 

“BIG PICTURE” RESPONSIBILITIES: 

• Build a good understanding of clients’ business issues, industry, competitors, and brands 
• Build rapport and trust with others and all levels within ICP 
• Work with team members to generate new ideas and evolve and enhance existing programs 
• Work with team members to problem solve and consult with account leadership as required 

How You Will Make an Impact:

KEY RESPONSIBILITIES: 

• Deliver system and user training 
• Raise incident tickets to technical support 
• Promote best practices and the DAM platform across all user groups 
• Escalate issues or questions to appropriate team member for resolution 
• Entry, tagging and quality assurance of incoming assets for global distribution platforms 
• Audit files and metadata entries for completion and proper organization 
• Follow operational procedures to complete tasks in a timely manner 
• Respond and investigates end user inquiries and requests 
• Support in providing reporting to stakeholders on platform usage metrics and KPIs 

KEY ATTRIBUTES: 

• Authenticity – Being present, honest and sincere goes a long way. 
• Compassion – Doing the right thing means driving connection within our community and caring for one another. 
• Focus on Service – Roll up those sleeves and tackle every problem with a can-do attitude. Remember, help will always be offered to those at ICP! 
• Providing the Right Resources – Always find a way, you are incredibly capable. 
• Earn Trust – We value consistency, reliability, accountability and constantly striving to be inclusive and diverse. 
• Take Ownership – It’s important to approach your work with a sense of urgency and responsibility, we recognize that we must meet obligations and focus on positive outcomes. 
• Partnership – Collaboration, respecting one another and aligning your roles and responsibilities are a must. 
• Creative Thinking – Last but not least, the willingness to learn and enjoyment of the problem-solving process are vital for our mission. 

KEY SKILLS: 

• Rigorous attention to detail when performing process-oriented tasks 
• Solid verbal and written communication 
• Strong Microsoft Office skills, particularly with large data sets in Excel 
• Good understanding of media channels and file formats used by the client 
• The ability to multi-task with an interest in all aspects of the role 
• Able to work both independently and as a part of a world-class team 
• Media and technology agnostic, while displaying an affinity and passion for the industry 
• Ability to follow a structured process while being flexible when circumstances require change and adaptation 
• Able to work both independently and as a part of a world class team 

What You'll Have

EXPERIENCE/EDUCATION: 

• 1-2 years industry experience in media, digital asset management, librarian sciences or archives preferred but not required 
• 1-2 years experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required