About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

This role will focus on Digital Asset services. You will manage, enrich and quality assure assets across brands/products, host user training sessions, and share industry best practices. You will also manage user queries and assist in creating reports.

• Build a good understanding of clients’ business issues, industry, competitors, and brands
• Build rapport and trust with others and all levels within ICP
• Work with team members to generate new ideas and evolve and enhance existing programs
• Work with team members to problem solve and consult with account leadership as required

How You Will Make an Impact:

KEY RESPONSIBILITIES:

• Deliver system and user training
• Raise incident tickets to technical support
• Promote best practices and the DAM platform across all user groups
• Escalate issues or questions to appropriate team member for resolution
• Entry, tagging and quality assurance of incoming assets for global distribution platforms
• Audit files and metadata entries for completion and proper organization
• Follow operational procedures to complete tasks in a timely manner
• Respond and investigates end user inquiries and requests
• Support in providing reporting to stakeholders on platform usage metrics and KPIs

KEY ATTRIBUTES:

• Authenticity – Being present, honest and sincere goes a long way.
• Compassion – Doing the right thing means driving connection within our community and caring for one another.
• Focus on Service – Roll up those sleeves and tackle every problem with a can-do attitude. Remember, help will always be offered to those at ICP!
• Providing the Right Resources – Always find a way, you are incredibly capable.
• Earn Trust – We value consistency, reliability, accountability and constantly striving to be inclusive and diverse.
• Take Ownership – It’s important to approach your work with a sense of urgency and responsibility, we recognize that we must meet obligations and focus on positive outcomes.
• Partnership – Collaboration, respecting one another and aligning your roles and responsibilities are a must.
• Creative Thinking – Last but not least, the willingness to learn and enjoyment of the problem-solving process are vital for our mission.

KEY SKILLS:

• Rigorous attention to detail when performing process-oriented tasks
• Solid verbal and written communication
• Strong Microsoft Office skills, particularly with large data sets in Excel
• Good understanding of media channels and file formats used by the client
• The ability to multi-task with an interest in all aspects of the role
• Able to work both independently and as a part of a world-class team
• Media and technology agnostic, while displaying an affinity and passion for the industry
• Ability to follow a structured process while being flexible when circumstances require change and adaptation
• Able to work both independently and as a part of a world class team

What You'll Have

EXPERIENCE/EDUCATION:

• 1-2 years industry experience in media, digital asset management, librarian sciences or archives preferred but not required
• 1-2 years experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required

About the role

• Describe the role and team the candidate will be joining

How You Will Make an Impact:

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What You'll Have:

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