About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are  

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays.  We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence  

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

How you will make an impact:

Team and Operations Management:

• Lead day-to-day team DAM operations, including training, shared inbox management, content ingestion, and documentation, to ensure smooth functionin
• Oversee the timely delivery of assets into the Digital Asset Management (DAM) system
• Ensure team members are well-trained, motivated, and aligned with organizational goals, creating a productive and positive work environmen
• Provide strong leadership nurturing cross hub collaboration and task distribution
• Collaborate and liaise with Americas’ and London Hub Leads to align on smooth functioning of DAM BAU
• Trouble shoot and provide solutions to BAU DAM issues connected to technical errors and user issues within the DAM ecosystem
• Provide exceptional communication of wins, opportunities, and risks operationally to the team, and when required manage communication to the clien
• Work with leads across the hubs on workflow unification promoting collaboration between the time zones

Process Improvements:

• · Identify unique ways to organize and manage the daily digital asset upload
• ·       Identify opportunities for process optimization and automation to streamline workflows, enhance efficiency, and effectiveness
• ·       Maintain and identify metadata improvements schemas that reflect the true needs of the business
• ·       Develop, document, and manage team training processes assuring promotion of efficiencies

 Collaboration:

• Collaborate with global cross-functional teams to implement best practices, enhancing overall operational efficiency and ensure alignment with organizational objectives.
• Serve as the example for the correct process implementation across hubs promoting best practices and efficient approaches
• Manage a team of two Digital Asset Specialists along with Digital Asset Coordinators

What you will bring:

Requires interest/experience in working in beauty industry as well as DAM management and strong team management experience, including a minimum of 4 years’ experience in a client-facing agency or consulting role.; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• 5+ years of Digital Asset Management experience
• Must have acute attention to detail
• Familiarity with DAM

·       Broad technical and operational knowledge across various industry segments

·       Strong communication skills, both verbal and written, with an influential communication style

·       Creative problem-solving mindset and a deeply curious nature

·   Ability to clearly articulate complex situations / ideas and lead discussions with clients, colleagues, and leadership

·       Understanding of project management principles

·       Ability to adapt to evolving client needs, industry trends, and internal processes

·       Strategic thinking capabilities

·       Strong team lead experience

·       Proficient at time management and multitasking

·       Effective presentation skills

·       Emotional intelligence