About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are  

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays.  We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence  

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

Role Overview 

ICP Client Partners are responsible for Business, Financial and Leadership success on strategic global accounts by building long-term, cross-functional partnerships, fostering client loyalty and business growth.  Client Partners drive overall account success and teams they lead by balancing client needs and ICP priorities, creating a win / win.  

The ideal candidate will share and exhibit the characteristics of our teams’ ambition: 

• Partner | Strategic and Inclusive 

• Innovator | Anticipate and Engage 

• Optimistic | Ambitious and Productive 

• Curious | Insightful and Intuitive 

• Accessible | Humble and Honest 

Client Partners are skilled at networking within large global organizations, understanding how to nurture relationships and inspire stakeholders across Marketing, IT, Sales, and Procurement. They embrace challenges to deliver exceptional results that drive client loyalty and advocacy.  

Based on their natural curiosity and an entrepreneurial mindset, Client Partners are continually looking to help clients solve challenges that produce measurable value while maintaining and building existing relationships. They are adept at converting opportunities into business through consultative selling, leveraging the depth and breadth of ICP’s solutions and services.   

Excellent communication is critical to success, delivering complex information clearly and leveraging storytelling techniques to help support understanding.   

Key Responsibilities 

Business Strategy | Client Relationship Management 

• Develop solid and trusting relationships with key stakeholders (clients and their partners) by understanding their personal and professional ambitions 

• Actively pursue conversations with clients on the strategic aims of the business 

• Develop near and medium-term strategy based on knowledge of industry landscape, client readiness, business goals and objectives, and create action plan to deliver in collaboration with their manager 

• Active listening and strategic questioning, challenge assumptions to find alternative solutions that go beyond short-term fixes and support long-term value-add 

• Identify project extensions and expansions into other services, solutions and geographies. Lead the proposal creation process and convert into projects or programs 

• Actively collaborate with ICP Solutions team to ensure that all opportunities are efficiently captured, pursued and presented to clients. 

• Spearhead new services and solutions, collaborating closely with service/solution leads to co-create opportunities, ensuring alignment with client goals to shape vision 

Financial Strategy | Healthy Account Growth 

• Strong business acumen and understanding of commercial best practices to manage lifecycle of engagement, including: 

• accurately forecasting workstreams according to deal stage guidelines 

• invoicing strategies and payment terms to drive optimal cash flow  

• mitigating payment delays and resolving overdue payments 

• understanding factors necessary for driving growth and improving margins with the support of their manager and Finance  

• negotiating across multiple stakeholders (internal and external) and understanding of impacts on business with the support of their manager 

• scope management - tracking against SLAs and proactively ensuring delivery 

• Ensure Proposals are developed strategically, rooted in solution-thinking and storytelling to drive conversion, collaborating with our Solutions team  

• Prepare Statements of Work built off proposals, ensuring SLAs (service level agreements) are achievable and favorable terms and conditions for ICP  

• Consider and develop “as yet identified” opportunities, understanding the clients’ KPIs to support business case development 

Leadership Strategy | Delivery Excellence 

• Actively pursue conversations with clients on the strategic aims of their business and how the strategy we have developed contributes to it  

• Communicate vision to internal team so they are armed with necessary knowledge to help support and the skills to deliver 

• Create and deliver quarterly business reporting (QBR) with insights and analysis on how the work we do is supporting client business objectives 

• Regular review of ICP’s original design to ensure still fit for purpose, proactively propose innovation on existing programs as needed 

• Prepare and present State of Account Reports and Snapshots with detail on client health wins / opportunities / risks and trends, progress against goals 

• Foster team growth by understanding their goals and enhancing their development experiences, coach and advise in collaboration with Service Leads 

• Lead by example - nurture a pro-active, solution-driven mindset through the team, share account strategy with your team so they can be part of its growth success 

Experience  

• Proven track record leading cross-functional teams and managing global accounts 

• Confident and adept at working across complex client organizations from senior-level and executive leadership to business owners and procurement 

• Solid grasp on storytelling and how to connect the dots for both clients and internal teams, clearly and concisely 

• Strong understanding of commercial levers, with a focus on revenue and growth forecasting, pricing, risk mitigation, and margin management 

• Experienced in proposal development – authoring and management of proposal process 

• Proven ability to work both independently and in a cross-functional team environment building exceptional working relationships with clients and colleagues 

• Naturally curious and thoughtful leader who keeps abreast of industry news, technology trends, and best practices 

• Good listener and proactive problem solver with strong analytical skills, ability to synthesize information and ideas, adapt to changing needs, embrace challenge, and innovate.  

Qualifications 

• Seven plus (7+) years of relevant account management experience in an agency or consulting firm with a proven track record of driving profitable account growth, engagement success, and client satisfaction 

• Five plus (5+) years of relevant experience working across the content ecosystem – can include content management, digital asset management, content production, content operations, digital transformation, e-commerce, and/or digital shelf 

• BA or equivalent required, advanced degree a plus