About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are  

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays.  We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence  

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

About the Role 

This role is focused on upstream creative operations—working with internal brand, design and marketing teams to define how work flows, how teams collaborate, and how platforms enable scalable, efficient, and insight-driven ways of working. 

You’ll be a trusted strategic advisor, shaping creative operating models, optimizing workflows, and leading high-impact client engagements. You’ll bring deep understanding of in-house creative teams and the processes that support concepting, design, and delivery—building systems that avoid bottlenecks and burnout. 

This US-based role reports to the Global Lead of the Creative Operations COE. 

Key Responsibilities: 

• Deliver consultancy across billable projects focused on upstream creative operations. 

• Lead the design and delivery of operating models, workflow strategy, delivery processes, and platform configurations (ex: Workfront, Wrike, Screendragon, Asana). 

• Combine deep subject matter expertise with broader consulting capabilities to shape end-to-end contract specific solutions. 

• Help build client relationships, expanding ICP’s network and ensuring alignment with decision-makers and budget holders. 

Hard and Soft Skills: 

Hard Skills 

• Workfront certified (required); architecture, forms, dashboards, reporting, portfolios, programs 

• Familiarity with Adobe Fusion and integration workflows (preferred) 

• Expertise in process mapping, systems thinking, and documentation 

• Comfort working in Agile, hybrid, or iterative models 

• Identify, document and validate business requirements 

Soft Skills 

• Clear and confident communicator who simplifies complexity 

• Systems thinker with structured, solution-oriented problem-solving skills 

• Comfortable navigating ambiguity and defining order 

• Self-motivated, organized, and accountable to timelines 

Collaboration: 

• Work cross-functionally with ICP colleagues—including client partners, solution leads, and COE teammates—to deliver seamless, aligned solutions. 

Client Facing Engagements: 

• Lead strategic engagements related to creative operations transformation. 

• Confidently manage senior client stakeholders, guiding them through complexity with clarity and authority. 

What You’ll Have: 

• Bachelor’s degree or equivalent experience in creative operations, marketing ops, or transformation consulting. 

• 5+ years in agency, in-house, or consulting environments with direct creative operations focus. 

• Workfront certification required; Fusion experience is a plus. 

• Deep expertise in workflow strategy, content operations, and platform implementation. 

• Experience working with large, global clients across distributed stakeholder networks. 

• Ability to communicate clearly with senior stakeholders and simplify complex challenges. 

• Proven ability to lead projects, guide cross-functional teams, and contribute to consulting growth. 

• A mindset that blends creativity and operational rigor. 

• A passion for great creative work—and the systems that make it possible.