About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are  

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays.  We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence  

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

About the role

Bring the Confidence:

ICP is currently seeking an experienced Global Director, People Partners in Atlanta, Georgia, USA. This role will require someone with a “people-first” mindset and a passion for employee experience and wellbeing. This role will need to flex from strategic to tactical while being a thoughtful leader that provides coaching, support, and development within the People Team. This role is a potential successor for the Chief People Officer. 

We are looking for a motivated and driven culture leader who can bring diverse perspectives to our high-growth global services space in the US, UK, India, Mexico and China! If this sounds interesting to you, we want to hear from you!

Most importantly, this role emphasizes the ability to preserve our coveted ICP culture of engagement, inclusivity and belonging and to continue serving our community inside and outside of the ICP organization.

How You Will Make an Impact:

• Have a passion for, own, and contribute to the overall People and Culture vision and strategy at a global level
• Be a strong advocate and builder of our DEI&B culture
• Act as a trusted counsel and advisor to the business, as a leader with HR expertise and perspective, and be an integral part of the business and people teams
• Provide HR support for the business’ key objectives and identify key areas requiring focus
• Build and cultivate strong relationships with business leaders and key stakeholders to drive effective people initiatives in support of the business strategy
• Understand and strategically plan the future talent needs and capability requirements for the organization
• Flexibly navigate ambiguity and working in a fast-paced start-up environment
• Participate in and lead in key business planning cycles, such as global compensation planning, goal setting, performance reviews, talent planning, and more, all coordinating closely with relevant leaders to execute the agenda
• Closely collaborate, strategize and operationalize people programs with People Operations, L&D, Communications & Engagement leadership
• Regularly communicate business updates to leaders: performance, key initiatives, best practices, etc.
• Partner with the Global HRBP community to share ideas, initiatives, and best practices
• Lead projects by guiding leaders on the best approach and timelines, liaising with stakeholders and providing overall support throughout the whole process for successful completion
• Support leaders (ELT/Global Practice Leaders/People Leaders) on complex people matters with elite communication skills, top shelf customer service, and the ability to act independently
• Hire, train, and build a best-in-class team, developing high standards for execution and owning KPIs for the Global People Partnering and Talent Acquisition team

What You'll Have

MUST HAVE: Global Leadership Experience - (Atlanta Residence Preferred)

• Bachelor’s degree required, Master’s preferred
• 7+ years’ experience serving leaders and employees as an HR or Senior HR Business Partner
• Experience practicing HR in North America, as well as the UK, and other global locations a plus (Mexico, India, China)
• Bi-lingual in Spanish a plus, multi-lingual would be incredible
• Ability to influence and lead through organizational change
• Motivated by the challenge of a fast-paced, diverse, high-growth global environment
• Disposition to build strong relationships, advocating for both the leaders and employees
• Successful experience in customer service of employment relations and performance management
• Viewed as a respected leader by your peers, direct reports, and executive management
• Must be a creative problem-solver to make informed decisions based on experience and sound instincts
• Experienced at working effectively and collaboratively across multiple levels of an organization and building successful cross-functional partnerships
• Team mindset- we roll up our sleeves and help each other out every day
• Ability to create the framework for processes and best practices
• Understanding of HRIS systems & tools, metrics & reporting
• A committed mentor, people developer, and team builder.