About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are  

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays.  We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence  

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

Overall tasks: 

• Handle ad hoc and fast-turn artwork requests with accuracy, urgency, and strong attention to detail. 

• Reach out to account manager with any blockers or queries.  

• Perform QA checks on file formats, dimensions, metadata, naming conventions, and overall readiness before delivery. 

• Interpret platform-specific specs across partners (Amazon, Hulu, Disney, Peacock, Wonder, etc.) and identify any inconsistencies or missing information. 

• Maintain organized tracking of all requests, timelines, and updates within Salesforce and other internal systems. 

Extras: 

• Dipping our toes in production by taking on New Media JPG exports. Any JPG spec requests where we already have a PSD or other format available, exporting as a JPG and reuploading to Passport. 

• This will be tracked and intend to rethink if the numbers get too high. 

• Comparing partner specs. Ex, seeing if an asset created for Disney would work within Amazon safeties as well 

Idea for team setup: 

Caroline’s Role (Project Lead / Client-Facing Owner) 

• Manage intake, scoping, and prioritization of all artwork and asset requests. 

• Own all communication with high-touch clients and determine when clarification or approvals are needed. 

• Set timelines, assign tasks, and ensure cross-team alignment. 

• Address any spec questions or partner discrepancies surfaced during production. 

• Provide final QA sign-off on file formats, dimensions, metadata, naming, and overall delivery readiness. 

Junior Role (Execution & Production Support) 

• Handle the majority of hands-on production tasks, including artwork exports, uploads, metadata updates, and delivery prep. 

• Perform first-pass QA checks on file formats, naming conventions, dimensions, and metadata accuracy. 

• Compare partner specs (e.g., Disney vs. Amazon) and flag inconsistencies or missing information. 

• Complete JPG exports for New Media and reupload assets into Passport. 

• Maintain Salesforce entries and internal tracking of all requests, timelines, and updates. 

• Troubleshoot internally and escalate any unclear items for me to follow up on with clients or agencies. 

Overall Structure 

• I remain the primary point of contact for clients to ensure consistent, high-quality engagement. 

• The junior team member gains hands-on ownership of production tasks in a structured workflow with guidance and QA support. 

Someone who exemplifies our ICP Values:

• Curious: Always learning, eager to explore endless possibilities.
• Inclusive: Diversity is our strength. Every voice matters and we can achieve more when we do it together.
• Focused: With clear vision and unwavering dedication, we progress forward and deliver excellence.
• Creative: Unleashing imagination, innovating boldly, and redefining possible.
• Trustworthy: Built on honesty, respect, and integrity we stand strong together.