About ICP

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are  

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays.  We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence  

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

HOW YOU WILL MAKE AN IMPACT

Operations Execution & Project Management

·       Provide input for reports to track agreed upon KPIs

·       Understand and work against SLAs

·       Execute day-to-day tasks, including training, shared inbox management, content ingestion, and documentation, to ensure smooth functioning

·       Ensure timely delivery of assets into the DAM platform

·       Participate in training to ensure alignment with organizational goals

·       Help create a productive and positive work environment

·       Feedback any product issues and various other challenges to help the product and automation teams find solutions

·       Provide exceptional customer service to the client and their vendors

·       Understand asset rights/usage/restrictions and compliance to ensure asset safety

 Process Improvements

·       Execute against documented workflow and processes, while also feeding back ideas for improvements

·       Identify or support implementation of opportunities for process optimization and automation to streamline workflows, enhance efficiency, and effectiveness.

·       Follow metadata schemas that reflect the true needs of the business

Collaboration

·       Collaborate with global cross-functional teams to learn best practices, enhancing overall operational efficiency and ensure alignment with organizational objectives

·       Be a strong team player with your direct team (internal to ICP and external) and global partners

Client Facing Engagement

·       Where required, collaborate with cross functional teams and agencies stakeholders to ensure content and campaigns are delivered on time and meet quality standards

·       Listen, learn, and adapt to changes in the business’ needs

·       Attend client meeting, as required to ensure knowledge to the business

·       Provide DAM training and support to client team members

What you will bring:

Requires a BA/BS and a minimum of 3 years' experience in marketing, commerce and/or creative technologies or related field, including a minimum of 3 years’ experience in a client-facing agency or consulting role.; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• 3+ years of Digital Asset Management experience
• Must have acute attention to detail
• Familiarity with Sitecore DAM system, or another DAM system
• Nice to have experience in either PIM or MAM systems

·       Analytical skills

·       Effective communication skills, both verbal and written, with an influential communication style

·       Creative problem-solving mindset and a deeply curious nature

·       Ability to clearly articulate complex situations / ideas and lead discussions with colleagues, and leadership

·       Understanding of project management principles

·       Ability to adapt to evolving client needs, industry trends, and internal processes

·       Effective presentation skills

·       Emotional intelligence