About Illumina Technology Solutions, LLC

At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com 

About the role

As a CRM Techno Functional Consultant, you will be responsible for implementing large Microsoft Dynamics 365 Commerce projects; should be client-focused, team-oriented and with exceptional communication skills. We seek a highly motivated individual who can thrive in a dynamic environment and is adept at meeting deadlines.  

Essential Functions

• Demonstrate knowledge and understanding of areas within customer engagement, including sales, field services, and project service automation
• Work on full life cycle implementations across multiple versions of Dynamics CRM/365
• Collaborate with the development team to provide a better understanding of business user needs and resolve any related queries
• Document business requirements, review them with business and technology teams, and obtain customer acceptance Address user questions on working with Agile or Waterfall approaches based on business requirements
• Work with business users to develop acceptance criteria for test cases and test scenarios
• Utilize SSRS reporting services for reporting tasks

Required Qualifications

• Minimum of 8 years of experience specific to the position
• 3 years of experience in mentorship or leading by example
• 5 years of experience in project or client engagement and customer-facing roles
• Should have worked for a duration of 4-8 years as a functional consultant
• Minimum of 2 years’ experience with Microsoft Dynamics 365, Dynamics CRM 2016/2015
• Strong familiarity with MS CRM Sales, Service, and Marketing modules
• Excellent communication skills, with the ability to effectively address user questions
• Must have experience with SSRS reporting services

 Additional Information

• Basic knowledge of the Power Platform (Power Apps, Flow, Power BI); and good understanding of Dynamics 365 Common Data Model and Common Data Model 
• MS CRM configuration knowledge 
• Application integrations knowledge with MS CRM 

We are an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.