Position Summary

Do you love using consultative analysis and executive presence to grow revenue and achieve long-lasting client relationships?  Do you get a thrill when you see customers fully engaged with your product and achieving their goals? Are you passionate about client experience and innovation?

Then, we should talk. We’re Incredible Health - a fast-paced, hyper-growth, category-defining, career marketplace for healthcare professionals. And, we’re hiring Client Partners to work with hospitals and health systems across the country to optimize their processes and grow their hires.

This role is 100% remote and can be located in the following states:

Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia

Typical Responsibilities

• Own Value Creation for an assigned book of hospitals and health systems - measured through Client Retention, Revenue Growth, & Employer Optimization.
• Creation and execution of growth strategies with a defined set of clients, focused on revenue retention and growth.
• Accountable for overall partnership with clients through the entire customer lifecycle - post onboarding to upsell, resell, and/or renewal.
• Serve as a customer partner and advisor, helping our clients achieve their hiring goals through process improvement, hiring funnel optimization, product feature rollouts, marketing strategies, and more.
• Work collaboratively with Operations resources to create a unified and optimal client experience.
• Analyze internal and external market data to deliver strategic and focused results to clients.
• Build relationships and regularly engage with client C-suite and senior leaders with a professional, authoritative, and data-driven approach.
• Operate creatively with a high degree of autonomy, reporting to the Director of Client Success / Client Success Lead.

Requirements

• 4+ years of proven experience in a similar customer success, consulting, relationship sales, or account management role.
• Experience and demonstrated success in providing client consultation to senior-level executives.
• Successfully achieved revenue retention and growth targets.
• Experience delivering in fast-paced, high-growth working environments.

You might be the one we’re looking for if:

• You have a background in healthcare technology and/or experience in nursing or recruiting (not required but highly preferred).
• You love building relationships with clients & demonstrate success in building and maintaining strategic client relationships.
• You work easily within environments of high ambiguity and rapid change with a passion for problem-solving.
• You are highly proactive and self-motivated - able to manage multiple priorities.
• You are curious & analytical by nature with comfort converting data into insights for clients.
• You enjoy being part of a collaborative team that learns, teaches, and occasionally rescues birds.
• You have a great sense of humor & speak sarcasm fluently.
• You love of tacos!
• You are willing to travel up to 25%.

And now a little bit about us...

Incredible Health is the largest software and AI-powered healthcare career marketplace, trusted by over 1,500 U.S. hospitals, ambulatory surgery centers, home health organizations and over one million U.S. nurses, technicians, and technologists.  Our vision and mission is to help healthcare professionals live better lives, and find and do their best work. Our software and AI technology custom matches healthcare employer's nurse and technician hiring needs with experienced, permanent nurse and technician talent for hard-to-fill roles, resulting in faster hiring, cost savings and growth for employers, and expanding opportunities for healthcare workers. We’re backed by $100M from top tier venture capital firms Andreessen Horowitz, Obvious Ventures, Base10, Kaiser Permanente, and Johns Hopkins. Incredible Health is headquartered in San Francisco, CA, supports US-based remote employees, and operates nationally.

Working here is awesome because:

• We’re moving quickly so things never get stale.
• We get to make a difference in the lives of healthcare workers who are truly amazing people.
• We are a very high-caliber team of medical doctors, nurses, software engineers, designers, sales leaders, account managers, and more.
• We pay a competitive salary, commissions, bonuses, and role based equity, and we’ve got you covered when it comes to your health (medical, vision, dental) and (401k).
• Unlimited vacation, so take a break when you need it!
• We have a generous family leave policy so that you can spend time bonding with new additions to your family.
• We welcome candidates with backgrounds that are commonly underrepresented in our industries.
• We deeply value culture, community, and camaraderie amongst our team - we strive to create a work environment that lets you have fun and celebrate (team events and trivia galore!).

Incredible Health is proud to be an equal opportunity employer.  Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

We are committed to inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact recruiting@incrediblehq.com

At Incredible Health, we believe that great ideas come from anywhere. Our core values steward kindness and respect for everyone with a zero tolerance for harassment. We support, welcome and value open participation from individuals with different ideas, experiences, and perspectives.

Protect Yourself from Recruitment Fraud

At Incredible Health, the security of our employees and candidates is a priority.

All application information should be submitted securely on https://www.incrediblehealth.com/careers

We will always communicate with you via @incrediblehq.com or @incrediblehealth.com e-mail addresses and will use the email address that you provided in your application. We will not make offers or schedule interviews through LinkedIn InMail or Wire.

We will never request money or sensitive information like bank account information, social security number, or any other non-public information during the application process. We do not charge a fee to process employment applications or require any other form of payment during the recruitment process. You will not be asked to purchase your own company hardware, phone, or phone line during the recruitment process.

If you suspect fraud, please do not respond and report the situation to fraud@incrediblehealth.com. Please include as much information as possible when submitting your report, including a copy of the original email or text you received and any other important information such as email headers, names, company names, e-mail addresses, phone numbers, URLs, and mailing details.