Position Summary

Incredible Health is looking for a high-impact Strategy & Marketplace Operations Lead to support the growth and optimization of our software and AI-enabled healthcare career marketplace. You’ll work closely with the General Manager, Marketplace, and cross-functional teams to implement and scale high-priority initiatives that improve marketplace performance and support expansion.

In this highly collaborative, strategic and execution-focused role, you'll wear multiple hats: part marketplace strategist, part operator, part problem solver. You'll help ensure we're delivering an exceptional experience for both healthcare professionals and health systems while driving toward aggressive growth and performance targets. This is a unique opportunity to work at the intersection of strategy, product, operations, and GTM in a mission-driven, venture-backed company transforming healthcare hiring.

This role is 100% remote and can be located in the following states:

Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia

Typical Responsibilities

• Partner with the General Manager, Marketplace to define the quarterly roadmap and OKRs for marketplace growth and health
• Collaborate with Product, Marketing, Sales, Client Success, Finance and Operations teams to stand up and manage a program of initiatives to drive improvements across user acquisition and conversion. There’s also a close collaboration with Incredible Health’s executive leadership team.
• Analyze supply/demand and conversion metrics to uncover opportunities for optimization and lead data-informed experiments to improve performance
• Support GTM execution and expansion into new geographic markets, including pre-launch planning, execution coordination, and post-launch performance tracking
• Provide strategic support for our core talent-facing operations teams, who speak with our customers every day to help them find their next job.
• Partner with our Data team to build reports and dashboards to track marketplace trends and initiative impact; translate insights into executive-level recommendations

Success in your first 6 months will look like:

• You will fully own the day to day program management of one of Incredible Health’s strategic growth programs, including; development of a quarterly roadmap and direct communication and reporting on progress to CEO & executive leadership.
• You will have developed and aligned on a quarterly marketplace roadmap, including KPIs and goal setting.
• You will have delivered 2–3 growth/efficiency improvements backed by data analysis and experimentation
• You will fully own capacity planning for our talent-facing operations teams to ensure we are efficiently delivering delightful customer experiences.

Requirements

• 7+ years of relevant experience in marketplace operations, strategy, business management, management consulting or a fast-paced startup; experience in healthcare, staffing, or tech-enabled services is a plus
• Demonstrated success owning the strategy and performance of a complex business unit or marketplace function
• Strong analytical mindset with proficiency in experimentation, A/B testing, and KPI-driven decision-making, Excel/Google Sheets, SQL Proficiency
• Excellent communication skills and ability to influence stakeholders across all levels of the organization

You might be the one we’re looking for if:

• You have a bias for action and ability to act with urgency. Demonstrated ability to ship initiatives with speed and quality
• You have exceptional problem-solving skills, with an ability to think strategically at 30,000 feet while also maintaining strong attention to detail
• You have a “can-do” attitude where obstacles don’t stop you and you are able to roll up your sleeves and get a task done, regardless of role or title
• You insist on the highest standards for yourself and your teams
• You have an MBA (preferred but not required!)

And now a little bit about us...

Incredible Health is the largest software and AI-powered healthcare career marketplace, trusted by over 1,500 U.S. hospitals, ambulatory surgery centers, home health organizations and over one million U.S. nurses, technicians, and technologists.  Our vision and mission is to help healthcare professionals live better lives, and find and do their best work. Our software and AI technology custom matches healthcare employer's nurse and technician hiring needs with experienced, permanent nurse and technician talent for hard-to-fill roles, resulting in faster hiring, cost savings and growth for employers, and expanding opportunities for healthcare workers. We’re backed by $100M from top tier venture capital firms Andreessen Horowitz, Obvious Ventures, Base10, Kaiser Permanente, and Johns Hopkins. Incredible Health is headquartered in San Francisco, CA, supports US-based remote employees, and operates nationally.

Working here is awesome because:

• We’re moving quickly so things never get stale.
• We get to make a difference in the lives of healthcare workers who are truly amazing people.
• We are a very high-caliber team of medical doctors, nurses, software engineers, designers, sales leaders, account managers, and more.
• We pay a competitive salary, commissions, bonuses, and role based equity, and we’ve got you covered when it comes to your health (medical, vision, dental) and (401k).
• Unlimited vacation, so take a break when you need it!
• We have a generous family leave policy so that you can spend time bonding with new additions to your family.
• We welcome candidates with backgrounds that are commonly underrepresented in our industries.
• We deeply value culture, community, and camaraderie amongst our team - we strive to create a work environment that lets you have fun and celebrate (team events and trivia galore!).

Incredible Health is proud to be an equal opportunity employer.  Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

We are committed to inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact recruiting@incrediblehq.com

At Incredible Health, we believe that great ideas come from anywhere. Our core values steward kindness and respect for everyone with a zero tolerance for harassment. We support, welcome and value open participation from individuals with different ideas, experiences, and perspectives.

Protect Yourself from Recruitment Fraud

At Incredible Health, the security of our employees and candidates is a priority.

All application information should be submitted securely on https://www.incrediblehealth.com/careers

We will always communicate with you via @incrediblehq.com or @incrediblehealth.com e-mail addresses and will use the email address that you provided in your application. We will not make offers or schedule interviews through LinkedIn InMail or Wire.

We will never request money or sensitive information like bank account information, social security number, or any other non-public information during the application process. We do not charge a fee to process employment applications or require any other form of payment during the recruitment process. You will not be asked to purchase your own company hardware, phone, or phone line during the recruitment process.

If you suspect fraud, please do not respond and report the situation to fraud@incrediblehealth.com. Please include as much information as possible when submitting your report, including a copy of the original email or text you received and any other important information such as email headers, names, company names, e-mail addresses, phone numbers, URLs, and mailing details.