About the role:

The Tech Tools Associate will support staff and group members in effectively utilizing the technology tools needed to operationalize their organizing work. Reporting to the Associate Director of Technology, this position assists with processing technology onboarding requests, managing day-to-day support operations, and helping maintain Indivisible's distributed technology stack.

This role works closely with the Organizing department to ensure our tools and strategy are aligned with the Organizing Department's needs. We currently support EveryAction, MyVoters/VAN, Empower, BallotReady, Mobilize, Freshdesk, and other tools as needed.

This position is a good fit for someone with an interest or background in political technology who wants to build their skills in tool support and technical operations within a mission-driven environment. This is a full-time, short-term assignment anticipated to end on or before November 30, 2026. The salary for this position is $80,500 annually, and the role is expected to require 40 hours of work per week.

What you'll do:

• Conduct local group technology onboarding meetings (~20 per week) - 20%
• Process local group technology applications for EveryAction and Mobilize (10–20 per week, respectively) - 20%
• Review and approve events on a regular basis, including during high-volume periods such as mass mobilizations - 15%
• Support fulfillment of EveryAction and Mobilize Freshdesk tickets; act as first-line vetter and escalate more technical issues as needed - 20%
• Help manage the staff tech tools questions Slack channel - 10%
• Assist in maintaining and updating training materials, FAQs, knowledge base articles, and documentation - 10%
• Other duties as assigned - 5%

Qualifications

• 1–2 years of experience as a user of political technology such as VAN, EveryAction, Mobilize, or peer-to-peer texting tools.
• Familiarity with help desk or ticketing systems (Freshdesk experience a plus).
• Comfort explaining technical concepts to non-technical users.
• Strong problem-solving skills and ability to diagnose and triage technical issues.
• Excellent organizational skills with the ability to track and prioritize multiple support requests.
• Comfort working with spreadsheets; basic Excel proficiency required.
• Strong written communication skills for documentation and support correspondence.
• Ability to work effectively in a remote environment.

Desired Qualifications:

• Experience using Freshdesk or similar help desk platform.
• Background in field organizing or volunteer coordination.
• Experience creating training documentation or how-to guides.
• Experience coordinating with vendors or tool contacts.
• Experience as an administrator or power user of political technology tools.

About Indivisible Project

We’re building something new. We’re a progressive grassroots organization that began in the aftermath of Trump’s election. We’re working to build a democracy that reflects a broad, multiracial “we the people,” one that works for all of us and is sustained by all of us. To support this movement, we’ve built an incredible team at the national level. We dream big, we support each other, and we have fun doing it. For more information about Indivisible’s vision, mission, and theory of change, click here.                              

We’re changing what’s politically possible. Indivisible is part of the powerful progressive movement reaction to Trump, fighting the racist, misogynistic, plutocratic, and authoritarian agenda trumpeted by Trump and the GOP congress. Don’t take our word for it; Indivisible has been featured on the Rachel Maddow Show multiple times, as well as in the New York Times and in pretty much every other major news outlet in the country.

We’re building together. We’re building a new organization every day - a rare opportunity to model what we want to see in the world. We’re deeply committed to equity and building a diverse and inclusive organization.

We’re looking for you. If you want to fight for the soul of American democracy, there’s no better place to be than Indivisible. We’re looking for more team members who are passionate about building an inclusive democracy and committed to getting results. It’s an exciting, fulfilling place if you’re someone who wants to fight fiercely for the progressive world we want to have.

Every one of us on the national team is here because we believe this movement is the best way to retake and build progressive power in this country. Does that ring true for you? If so, great - throw your hat in the ring to join our team. Let’s start #winning together. For more information about Indivisible’s organizational principles, click here.

Indivisible Project is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, including bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition. Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of support needs at the time of application.