Hi. We're Infinitus. We're a team of ex-Googlers, startup veterans, and industry experts on a mission to build AI that improves how Americans get access to critical specialty medications. Our purpose-built AI system automates phone calls to insurance companies, pharmacy benefit managers, and pharmacies to make the business of caring for people less "business," more "people."

Our approach combines multi-model/multimodal AI, human-in-the-loop machine learning, and an extensive knowledge graph to conduct accurate, compliant, autonomous conversations between organizations. Since Infinitus was founded over six years ago, we’ve automated over 5 million calls saving the US healthcare system thousands of hours.

We've raised $102.9M from the best venture capitalists and many industry leaders such as Kleiner Perkins, Coatue Management, Google Ventures, a16z and Memorial Hermann. If your looking to join a dynamic team at the forefront of AI and health tech, and you're ready to challenge "how it's always been done," we want to meet you.

This is the next generation of a contact center role in the healthcare field. You will assist the Infinitus Artificial Intelligence platform in conducting live calls. Helping to improve the Infinitus AI platform while building a career in healthcare operations.

Key Responsibilities:

• Assisting the Infinitus AI system in completing verification phone calls through our proprietary platform
• Ensuring quality of recorded outputs
• Working with operations and engineering teams to train the Infinitus AI platform to improve healthcare data collection
• Researching healthcare treatments, insurance providers, and reimbursement models
• Periodic mandatory overtime throughout the year is required in Operations. This may include, but is not limited to: high season, new product or system launches, new line extensions, or any unexpected surge in volume or backlog situations.

Required Qualifications:

• Insurance Verification background
• 2+ years of experience working in the Healthcare field
• Comfort learning and operating a new software program with speed and accuracy
• Strong written and verbal communication skills
• Ability and drive to meet daily performance targets for work volume and quality
• Strong attention to detail and interpersonal skills
• Ability to work in compliance with HIPAA regulations and safeguard personal information
• Ability to work well individually and within a team environment
• Ability to work through a high volume of tasks with a high degree of accuracy

Preferred Qualifications:

• Call Center experience
• Case Manager; Reimbursement Specialist
• 1-2 years of Customer Service 
• Sales 

Competencies: 

• Communication
• Problem Solving
• Teamwork and Collaboration 
• Achieving results in a fast paced environment

Infinitus Systems, Inc. is building AI agents that solve the healthcare staffing shortage once and for all. By automating clinical and non-clinical phone calls, our team is removing obstacles that make it difficult to access, afford and adhere to expensive treatments. We believe deeply in the infinite possibilities of AI, its potential to transform healthcare, and our ability as a team to make it happen.

Infinitus Systems is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.