Hi. We're Infinitus. We're a team of ex-Googlers, startup veterans, and industry experts on a mission to build AI that improves how Americans get access to critical specialty medications. Our purpose-built AI system automates phone calls to insurance companies, pharmacy benefit managers, and pharmacies to make the business of caring for people less "business," more "people."

Our approach combines multi-model/multimodal AI, human-in-the-loop machine learning, and an extensive knowledge graph to conduct accurate, compliant, autonomous conversations between organizations. Since Infinitus was founded over five years ago, we’ve automated over 3 million calls, processed more than 42 million minutes of audio, and saved the US healthcare system thousands of hours.

We’ve raised $102.9M from the best venture capitalists and many industry leaders such as Kleiner Perkins, Coatue Management, Google Ventures, a16z and Andreessen Horowitz. If you're looking to join a dynamic team at the forefront of AI and health tech, and you’re ready to challenge "how it's always been done," we want to meet you.

About the role:

We are looking for a great teammate who partners with executive stakeholders and drives technical implementations and transformation programs for customers. As an expert in both our products and the business of our customers, the Customer Success Manager understands how to help customers get the most out of their investments, and acts as a trusted advisor to empower and enable the end user.  At the end of the day, the Customer Success team brings more joy to onboarding, implementing and learning to use Infinitus solutions.

With a strong knowledge of customer workflows/needs, the Customer Success Manager has an innate ability to get customers up and running on Infinitus solutions.  They know the power of customer listening and customer advocacy.

Join us to create time for healthcare. Our solution frees up healthcare providers’ time so they can spend more time helping patients.

This position may include up to 20% domestic travel.

What you'll be doing:

• Manage multiple ongoing customer relationships, oversee implementation and ongoing product and solution briefings and coordinate technical resources as needed.
• Uncover additional customer needs and pain points, partnering with sales to help our customers do more, while remaining focused on the holistic customer experience and life cycle.
• Resolve technical roadblocks for customers and work cross-functionally internally in order to retain and grow customer business.
• Understand that customer relationships go beyond their technical needs. 

What we are looking for:

• Has a demonstrated effective use of consulting and/or customer success skills working with a minimum of five (5) years in healthcare solution software and service experience.
• Has a blend of technical experience and people skills, excelling at managing customer relationships that are focused on technology to create business efficiencies.
• Manages multiple stakeholders in large, complex organizations.
• Is proactive and focused on root-cause analysis of a problem.
• Has experience upleveling the conversation with key stakeholders and discovering new opportunities, leading to new pilots and expansions.
• Listens to users and charts a path to success and a specific outcome.
• Has a sense of urgency, is action-oriented and results driven.
• Grew up in an environment focused on tracking customer experience. Uses net promoter score (NPS) and other metrics to move the needle in delighting customers.
• Has strong “hands on'' and disciplined work ethic.
• Someone who sets a quick pace and constantly raises the bar for themselves towards higher levels of achievement.
• Demonstrates initiative, innovation, continual learning, and personal development.
• Works well in both individual and team environments.
• Has excellent verbal and written communication skills.

Infinitus Systems, Inc. is building AI solutions to make healthcare “wait-less,” to remove the obstacles that hinder patient care by handling the tedious back-office phone calls required for therapy and procedure approval. We believe deeply in the infinite possibilities of AI, its potential to transform healthcare, and our ability as a team to make it happen.

Infinitus Systems is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.