Hi. We're Infinitus. We're a team of ex-Googlers, startup veterans, and industry experts on a mission to build AI that improves how Americans get access to critical specialty medications. Our purpose-built AI system automates phone calls to insurance companies, pharmacy benefit managers, and pharmacies to make the business of caring for people less "business," more "people."

Our approach combines multi-model/multimodal AI, human-in-the-loop machine learning, and an extensive knowledge graph to conduct accurate, compliant, autonomous conversations between organizations. Since Infinitus was founded over six years ago, we’ve automated over 5 million calls saving the US healthcare system thousands of hours.

We've raised over $100M from the best venture capitalists and many industry leaders such as Kleiner Perkins, Coatue Management, Google Ventures, a16z and Memorial Hermann. If you're looking to join a dynamic team at the forefront of AI and health tech, and you're ready to challenge "how it's always been done," we want to meet you.

We are looking for a senior, high-impact Product Manager to lead the product strategy and roadmap for the foundation of our AI platform and for solutions built on the platform. This role will report directly to the Product Lead for Infinitus and help us achieve our vision of being healthcare’s voice AI platform.

At Infinitus, we have created a unique AI platform that provides AI agents and AI copilots to automate and personalize interactions with patients, providers, and payors. These AI agents and copilots are built on a platform that combines a highly powerful AI system with robust operational guardrails to ensure safety and compliance. This enables us to help healthcare organizations to drive more revenue, scale their teams, and take better care of patients.

As a senior product leader, you will direct our efforts to enhance our AI platform foundation. This may include, but not be limited to, initiatives to increase automation in engaging with patients, providers, and payors; to deliver analytics and insights to customers; and to scale our internal financial and other systems in support of the business. In addition, you will work closely with the Product Lead in identifying, defining and delivering end-to-end solutions for pharmaceutical manufacturers, payors, specialty pharmacies, and other customers.  

This will include a combination of product strategy and execution as a senior individual contributor. At Infinitus, we encourage all team members to take ownership over product and technical decisions, closely interact with users to collect feedback, and contribute to a thoughtful and dynamic team culture. 

Purpose of Joining the Team: 

• Be part of something groundbreaking: Join a team that's at the forefront of AI, pushing the boundaries of what's possible in healthcare automation. 
• Impact at scale: Help define our product strategy and roadmap for our AI platform’s foundation and solutions on top of our platform, enabling our offering to scale and meet the needs of an increasing number of healthcare customers, improving the experience for countless patients. 
• Engage across teams:   Work with our CEO, CTO, Go-to-Market Leads, Engineering Lead, and Operations Leads in building buy-in and support for the product direction you define.

At Infinitus, you will: 

• Lead all product efforts around the foundation of our AI platform, covering a broad range of initiatives involving AI automation, AI safety, payor intelligence, analytics and insights, financial systems, and more.
• Lead the definition of AI solutions for our customers, identifying and launching new capabilities needed to deliver end-to-end offerings for customers.
• Interview prospective customers and users, analyze competitors, and identify opportunities for new use cases.
• Define the value proposition and offerings for new capabilities in our AI platform, as well as new end-to-end AI solutions, balancing short-term feasibility and long-term success. 
• Define the target outcomes and key success metrics, partnering with engineering, operations, and go-to-market teams (sales, marketing, and customer success) to execute. 
• Share insights across product, engineering, and other teams to build empathy for our target customer and users. 
• Act as the external and internal spokesperson for our AI platform foundation and solutions built upon the platform.

We are looking for someone who has: 

• 8+ years of Product Management experience. 
• A demonstrated track record in identifying opportunities, scaling products, and driving outcomes and metrics for those offerings. 
• A deep understanding of analytics and ability to make data driven decisions. 
• Demonstrated ability to lead cross-functional teams through the product development life-cycle. 
• Ability to engage across teams – engineering, user experience, operations, sales, marketing, and customer success – building buy-in and and deliver results
• A customer and curiosity first mindset.  
• Excellent communication and presentation skills. 
• The ability to thrive in a "startup" environment: Enjoys wearing several hats, taking on ambiguous challenges, and operating autonomously.

Nice to have: 

• Healthcare experience preferred
• Prior work experience in voice AI
• Proficient at wireframing and editing designs in Figma.

Infinitus Systems, Inc. is building AI agents that solve the healthcare staffing shortage once and for all. By automating clinical and non-clinical phone calls, our team is removing obstacles that make it difficult to access, afford and adhere to expensive treatments. We believe deeply in the infinite possibilities of AI, its potential to transform healthcare, and our ability as a team to make it happen.

Infinitus Systems is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.