About inquirED

About the role

inquirED’s Revenue Operations team is seeking an experienced Customer Experience Operations Lead to help build and define the systems and structures our customer experience teammates operate within. We are looking for someone with experience enhancing operational systems (like Gainsight and Zendesk) and enabling the team members who use them on a daily basis. The role will be a key part of our Revenue Operations team, building systems with operational thoughtfulness and delivering relevant data across our tech stack, but will operate day-to-day within our Partner Experience team, specifically with our Head of Partner Experience, making sure they have the systems and enablement support they need to be successful. 

• Act as a partner and trusted advisor to our Head of Partner Experience by defining, tracking, and implementing goals, programs, and enablement as needed

• Develop a building and feedback cadence for the team – help the team prioritize operational areas of focus, manage scoping and delivery of new initiatives, and implement and train the team upon delivery

• Work with the Revenue Operations team on operational and data needs across the customer lifecycle, help establish KPIs and reporting, and maintain and iterate upon our forecasting model

• Establish this new role and help define the scope and responsibilities of a growing Customer Experience Operations team within Revenue Operations

• 5+ years of relevant operations experience, including 3+ years of direct support for a GTM team

• Expertise in CRM automation and reporting, with a strong preference for experience operating at a high level in Gainsight

• Experience planning and operationalizing new initiatives for a customer-facing team, while also providing enablement and training for the team members these initiatives impact

• Demonstrated experience driving complex, cross-functional initiatives and deliverables

• Comfortable with ambiguity and enthusiastic about building efficient processes for your partners

• Preferred: previous experience in a customer-facing role, bonus points for a role that works with K–12 education customers

  
  

• Health & 401K: Employee-covered health care and retirement match

• Flexible PTO & Company Closures: Flexible PTO and 12+ observed days off.

• Chances to Connected: Biannual company retreats and optional local meetups 

• Remote Opportunities:  Most positions are remote, supporting work-from-home flexibility  

• Perks and Stipend: Technology package provided, plus a home office stipend

• Learning and Development: Educational and development opportunities, monthly Brunch and Learns, and more!