About Inspectorio
Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers.
Our innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations.
Today, Inspectorio is used by over 12,000 customers, including some of the largest brands and retailers in the world.
About the role
We are seeking a highly motivated and experienced Strategic Account Executive to join our team. In this role, you will manage our high-value accounts, shape account strategy, influence long-term strategic direction, and ensure exceptional value delivery to our clients. The ideal candidate will have a proven track record in SaaS sales or customer success, exceptional relationship-building skills, and a strategic mindset to drive growth and success within our top-tier accounts.
What you'll do
Account Management:
- Develop and maintain strong, long-term relationships with key stakeholders in high-value accounts.
- Build and deepen executive relationships with customers through QBRs, MBRs, and regular check-ins.
- Influence long-term strategic direction and serve as a supporting business partner to C-level executives.
Revenue Growth:
- Develop and execute account plans to achieve revenue targets and strategic objectives.
- Understand each customer’s quality and sustainability goals, strategic growth plans, technology strategy, and competitive landscape.
- Partner with Customer Success, Marketing, and Sales teams to identify and pursue opportunities for account growth, including upselling and cross-selling additional products and services.
Customer Success:
- Work closely with Customer Success Managers to ensure customers are achieving their desired outcomes and maximizing their investment in our solutions.
- Proactively address customer needs and concerns, ensuring timely resolution of issues. Drive CS metrics such as GRR, NRR, NPS, adoption, and CSAT.
Strategic Planning:
- Collaborate with internal teams (e.g., Product, Marketing, Customer Success, Program Manager) to align on account strategies and deliver customized solutions that meet customer needs.
- Provide insights and feedback to the Product team to influence product development and enhancements.
Negotiation and Contracts:
- Lead contract negotiations and renewals, ensuring favorable terms and conditions for both the customer and the company.
- Drive alignment of product development priorities, ensuring deliver value while maintaining alignment with our overall product strategy.
Customer Engagement:
- Develop and implement a comprehensive engagement framework to ensure regular, meaningful interactions with all key stakeholders at executive level, fostering a strong and healthy relationship with the customer.
Qualifications
Experience:
- Minimum of 8 years of experience in a strategic account management, customer success, or sales role within a SaaS company.
- Proven track record of managing and growing high-value accounts.
Skills:
- Strong relationship-building and interpersonal skills with C-level executives.
- Excellent communication, negotiation, and presentation skills.
- Strategic thinker with the ability to analyze data and make informed decisions.
Attributes:
- Highly motivated and results-driven.
- Ability to work independently and as part of a team.
- Strong organizational and time-management skills.
- Preference will be given to candidates with prior experience in the retail industry, particularly those who have worked with leading retailers and brands.
Key Competencies:
- Change management & ethical decision making.
- Industry-specific knowledge & continuous learning.
- Project & risk management.
- Solution design and implementation.
- Stakeholder management & solutions consulting.
Benefits
Why it would be awesome to work with us
- 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time.
- 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable.
- 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially.
- 🌱 Grow with us: We're invested in your personal and professional development.
- 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.
- 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself.
- 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.
Our Values
- EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better.
- AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.
- COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed.
- HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.