Customer Success Solutions Consultant

About Inspectorio

Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers.

Our innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations.

Today, Inspectorio is used by over 12,000 customers, including some of the largest brands and retailers in the world.

About the role

The Solutions Consulting team is primarily responsible for growing annual recurring revenue by providing business and technical expertise throughout the customer lifecycle. As a Senior Customer Success Solutions Consultant, you can be part of this impactful and exciting journey at Inspectorio.

What you'll do

Implement and manage change within large teams or projects; and provide mentorship
Have extensive industry knowledge and guide cross-functional teams on industry trends and challenges.
Actively seek out new knowledge, share insights, and encourage team learning.
Manage multiple projects independently, while identifying project risks, and ensuring timely delivery
Analyze potential risks in projects, implement risk management plans, and provide risk insights
Design and validate comprehensive solutions tailored to client needs and oversee multiple implementations; ensure best practices & resolve escalated issues
Build and maintain relationships with key stakeholders, and ensure their needs are met
Conduct thorough discovery sessions and integrate findings into solution design
Strategize client engagements; deep technical consulting. Consult clients on best practices, drive deeper engagements, upsell services
Demonstrate proficient negotiation skills, finding win-win solutions
Lead in-depth analysis; predictive modeling. Lead complex implementations; custom solution design
Produces in-depth technical guides and is seen as a documentation expert. Mentors others in best practices
Provide in-depth technical guidance and troubleshoots complex issues
Execute advanced demos, introduce innovation and integrate client feedback
Lead in designing complex technical requirements; collaborates with Product Management

Qualifications

At least 3+ years of experience in client focused roles. Ideally in an international tech start-up / scale-up environment.
At least 2+ years of experience in a Solutions Consulting in a SaaS environment.
Ability to manage multiple priorities and work in a fast-paced, dynamic environment independently.
Demonstrated experience in B2B SaaS, analytic tools, or applications software with a demonstrated track record in exceeding goals.
Knowledge of the supply chain industry and sustainability practices is a strong plus.
Demonstrated experience in translating complex business processes into simple, actionable steps, such as through flowcharts or process maps.
Strong critical thinking, analytical and communicational skills.
Excellent interpersonal, written, verbal communication, and presentation skills (web & in-person) required.
Experience in establishing and growing senior-level relationships (Directors, VP, SVP, etc.).
Demonstrable understanding and appetite for digital technology including API Integration, SFTP Integration, Tools Automation.
Comfortable to own and manage monthly & quarterly objectives and quotas
Ability to work from home independently and collaboratively.
Experience of working alongside product teams and staying abreast of product developments, competitor activities, and market developments.
Ability to quickly establish key facts, requirements to evaluate and propose solutions to business problems or processes.
Analytical and consultative approach to client engagements.
Fluent in English.

Benefits

Why it would be awesome to work with us

🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time.

🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable.
💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially.
🌱 Grow with us: We're invested in your personal and professional development.
🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.
🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself.
🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.

Our Values

EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better.

AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.
COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed.
HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.

Customer Success & Support

Remote (Ecuador)

Remote (Canada)

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