About Inspectorio
Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers.
Our innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations.
Today, Inspectorio is used by over 12,000 customers, including some of the largest brands and retailers in the world.
About the role
We are seeking a Technical Consultant to join our Customer Success team. In this role, you will be engaging with our customers post-sales to implement software solutions on the Inspectorio platform.
You'll be working in an agile environment to understand our client's business processes and technical needs, configure Inspectorio's solutions, use APIs to integrate with multiple systems through a fast-paced software implementation. You will also collaborate with client's technical teams and business users as needed throughout the entire implementation cycle and drive adoption.
What you'll do
- Assume hands-on project implementation duties in all phases of the implementation (design, build, test, deploy) engagement.
- Participate and support the architectural design decisions regarding interfaces between Inspectorio solution and other systems, as well as the technical approach for custom scripts and reports, and gain the client's confidence in the recommended approach.
- Liaise between the customer and engineering to ensure application bugs and enhancements are identified, tracked, and prioritized appropriately.
Qualifications
- 4+ Years of experience working in enterprise applications, SaaS B2B solutions, or relevant areas
- Excellent communication skills, passion for technology and continuous learning, and affinity for asking "why" and solving the right problems
- Experience interacting with JSON, XML, REST APIs, ETL and event-driven design patterns
- Programming skills to build new integrations (e.g. Python, Google Cloud Functions)
- Advanced SQL skills and ability to create complex SQL joins, queries to wrangle data
- Experience creating functional and technical design documents is preferred
Benefits
Why it would be awesome to work with us
- 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time.
- 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable.
- 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially.
- 🌱 Grow with us: We're invested in your personal and professional development.
- 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.
- 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself.
- 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.
Our Values
- EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better.
- AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.
- COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed.
- HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.