About Inspectorio

Inspectorio is the leading AI-powered supply chain platform optimizing performance, building resilience, and providing intelligence across production chains for global brands, retailers, and their multi-tier suppliers.

Our innovative platform seamlessly connects and digitizes supply chain processes to optimize decision-making, while providing real-time visibility and control over production chain operations.

Today, Inspectorio is used by over 12,000 customers, including some of the largest brands and retailers in the world.

About the role

As a Billing Specialist you will be responsible for overseeing and optimizing the operation of the company's billing system, ensuring the accuracy, efficiency, and compliance of the billing process. This position collaborates closely with cross-functional teams to guarantee the precise generation, timely delivery of customer bills, and subscriptions, invoices, and the proper handling of related issues.

What you'll do

• Oversee the day - to - day operations of systems. Ensure that bill data is accurately entered into the financial system and support the preparation of financial statements. Proactively identify and resolve potential performance bottlenecks before they impact business operations.
• Assist in managing subscription billing cycles, ensuring accuracy in customer invoices, handling billing inquiries, and assisting with the overall subscription lifecycle. You will collaborate with cross-functional teams to streamline billing processes and contribute to the overall efficiency and growth of the organization.
• Analyze existing systems to identify areas for improvement in terms of efficiency, scalability, and cost – effectiveness. Research and recommend new technologies or system upgrades that can enhance the overall performance of the systems. Collaborate with other teams to optimize billing process for better system integration and performance.
• Provide technical support to the teams for system - related issues. Troubleshoot and resolve system problems promptly to minimize disruption to business operations. Develop and maintain system training materials and documentation to help the teams effectively utilize company systems. Gather the teams feedback on system usability and functionality, and work with relevant teams to make necessary improvements.
• Communicate with customers to assist in resolving bill - related issues and maintain good customer relationships.

Qualifications

• Bachelor's degree in finance, accounting, information technology, or related fields.
• 2 + years experience in a fast-paced Saas environment, or work experience in billing management, financial operations, or related fields.
• Proficiency in English.
• The ability to work autonomously is crucial. The candidate should be self - motivated and capable of taking initiative in their tasks, often without close supervision. Additionally, flexibility in work hours is necessary to accommodate different time zones for international collaboration and to meet the demands of a dynamic billing process, which may involve urgent tasks.
• Good understanding of technical and system and related practices.
• Good with numbers and figures and an analytical acumen.
• Excellent organizing abilities, great attention to detail, and good team-work spirit.

Benefits

Why it would be awesome to work with us

• 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time.

• 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable.

• 💪 Project Ownership: You get to lead  the initiatives you're passionate about, professionally or socially.

• 🌱 Grow with us: We're invested in your personal and professional development.

• 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.

• 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself.
• 🎉 Celebrate together: Enjoy remote and hub company and team  events that strengthen our bonds and build a fun culture.

Our Values

• EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better.

• AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.
• COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed.
• HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.