Job Description

We are seeking a skilled, dependable, and service-oriented IT Operations Assistant to support day-to-day technology operations across ICO and its affiliated organizations. This role provides hands-on technical support, device and account management, and systems administration under the direction of the IT Operations Manager, with strategic escalation to the CEO as needed.

The ideal candidate is detail-oriented, security-minded, and comfortable supporting staff across multiple platforms and environments while following established IT standards, documentation, and compliance requirements.

Responsibilities

IT Operations & Systems Support

• Assist with administration of Google Workspace, including user lifecycle management, groups, permissions, and basic security configurations.
• Support domain and DNS management, authentication controls, and email routing configurations under approved procedures.
• Enroll, configure, and support devices using IBM MaaS360 (or equivalent MDM/EMM) for iOS, macOS, and Windows environments.
• Provide hands-on technical support for laptops, desktops, tablets, phones, printers, smart TVs, and related equipment.
• Troubleshoot hardware, software, system, and application issues; escalate complex or high-risk issues appropriately.

Security, Compliance & Data Integrity

• Support IT security practices including password policies, access control, endpoint protection, device compliance, and incident reporting.
• Follow protocols supporting compliance with HIPAA, Title 17/22, DDS, HCBS, CACFP, and related regulatory or security frameworks as applicable to end-user systems.
• Maintain confidentiality of all sensitive, protected, or proprietary information.

Inventory, Documentation & Reporting

• Maintain accurate hardware, software, and license inventories, including asset tracking and lifecycle management.
• Use Confluence, Jira, and Google Sheets to document procedures, track tickets, maintain logs, and support audits or compliance checks.
• Utilize SQL and structured data tools to support reporting, audits, and internal system checks as assigned.

Onboarding, Off boarding & User Support

• Support employee onboarding and offboarding, including account creation, device setup, permissions management, and secure device return or wiping.
• Respond to staff support requests in a timely, professional, and solution-oriented manner.

Collaboration & Continuous Improvement

• Work closely with the Technology Operations Director to execute approved changes and improvements.
• Identify recurring issues, process gaps, or opportunities for improvement and propose solutions.
• Maintain clear communication and responsiveness during scheduled work hours.

Requirements

• 1–2 years of experience administering Google Workspace in a small-to-medium organization
• 1–2 years of experience with IBM MaaS360 or similar MDM/EMM platforms
• Experience supporting macOS, Windows, and iOS environments
• Working knowledge of domain management, DNS, and authentication protocols
• Understanding of IT security principles, access control, and data protection
• Experience with SQL, databases, or structured data management
• Background in IT inventory and asset management
• Familiarity with Confluence, Jira, and advanced spreadsheet tools
• Strong troubleshooting, documentation, and communication skills
• Ability to work independently, prioritize tasks, and maintain confidentiality
• Valid driver’s license and acceptable driving record per organization policy
• Ability to pass fingerprinting clearance, TB screening, and required health checks

Reporting Relationship

Reports to: IT Operations Manager & Chief Executive Officer (CEO)

Job Type

Part-Time (Non-Exempt)
Standard schedule: Monday through Friday, approximately 25 hours per week
Additional hours require pre-approval and are compensated in accordance with California labor law.

Compensation

$25.00 per hour

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Parental leave

Schedule

Monday to Friday
Hours to be scheduled based on operational needs

Work Location

In person (with support across ICON and affiliated locations as needed)

About Integrated Community Options, Inc

At ICO, we're more than just a social service. We're a trusted source of community care and collaboration with physically and developmentally disabled individuals. Founded on the principles of inclusivity, dignity, and mutual respect, we offer a multicultural and accessible environment where every individual is celebrated and guided toward their full potential. Our organization is designed to cater to individual needs, empowers individuals to embrace their personal strengths on a shared journey towards independence and fulfillment.

Our Commitment

Together, we can build stronger, more inclusive communities where every individual's voice is heard, valued, and empowered.