Job Title: Admissions Representative (Bilingual Spanish)

Reports To: Admissions Team Manager

Classification: Non-Exempt

Job Type: Full-Time

Location: NYC or Remote

Note: We may not be actively recruiting for this role. We will periodically review resumes and conduct introductory conversations when a position on the team may become available. We will keep your resume on file for up to 6 months.

Note: This position requires open availability to work early mornings, late evenings, weekends, and holidays. 

We are the Institute for Integrative Nutrition (IIN), the world's largest health education platform. IIN pioneered the health coaching profession 30 years ago with our flagship Health Coach Training Program, and today, we offer a variety of health, wellness, and coaching courses that empower people to transform by focusing on “what feeds you” in life; mind, body, and career. Our mission is to heal the world through unparalleled educational experiences. Come help us make the world a happier, healthier place.

Job Summary:

As an Admissions Representative, you'll oversee the intake, processing, and follow-up of sales and admissions leads. Your enthusiasm lies in guiding sales leads to the perfect product fit and reconnecting with qualified leads from prior interactions. You’re passionate about closing sales and overcoming objections by providing alternative products that will drive quick purchase decisions in support of our prospective students.

Duties/Responsibilities:

• Connect with IIN and Chopra’s prospective students to understand interest in one of our many certification programs
• Manage the intake of sales leads and track their progress through the sales pipeline using SalesForce, ensuring all information is accurately recorded
• Answer program specific questions as they relate to IIN and Chopra courses
• Maintain strong closing sales tactics by utilizing KPI’s, performance metrics, and sales strategies to drive quick purchase decisions
• Process leads efficiently, prioritizing warm to hot leads for further engagement
• Follow up with leads promptly via calls, focusing on building rapport and understanding their needs
• Conduct thorough assessments of sales leads' readiness to purchase and escalating to a Senior Admissions Representative when necessary
• Follow up on previous leads, evaluating their viability for conversion and potential hand-off to a Senior Admissions Representative
• Provide exceptional customer service, addressing objections and concerns to save sales and drive quick purchase decisions
• Collaborate with the sales team to achieve revenue targets and contribute to the overall success of the organization
• Work in a team environment with a fun and like-minded group of IIN and Chopra graduates, all passionate about helping others realize their passion for wellness.

Supervisory Responsibilities: None

Required Skills/Abilities:

• 1-2 years experience as a sales coordinator, manager, or call center lead
• Fluency in Spanish (both written and verbal) required
• Proven success with an hourly productivity goal
• Creative, disciplined, motivated, self-starter, and goal-oriented
• Needs to be flexible to the needs of the business. Admissions Representatives are likely to have schedules that include one weekend day a month, some holidays, and longer work hours on key enrollment days.
• Health coaching, meditation, ayurveda, and/or yoga experience a plus (specifically a graduate or current student of IIN’s Health Coach Training Program (HCTP) or Chopra teacher training program)

Some of the benefits of working at IIN:

• Unlimited paid vacation days, with additional sick days, & generous parental leave
• Additional holiday bonus for holiday worked
• 401K plan with employer contribution of up to 4%
• Health benefit plan that includes health, dental, vision, disability, and life insurance
• Free access to our educational offerings
• Health Coach Reimbursement
• Weekly virtual wellness sessions, which have included virtual yoga and meditation classes
• A variety of seasonal health and wellness perks

About IIN 

What started as a small classroom of passionate students in a live setting in 1992, IIN is now world-renowned for its flagship online Health Coach Training Program and other leading-edge educational offerings on the most current and important topics in health and wellness. With a monthly audience of 2 million+ wellness seekers, over 160,000 coaches and teachers in 175 countries worldwide, we are the undisputed leader in the field of wellness education, information and health coaching tools. We offer students access to a rich diversity of leading instructors committed to improving global wellness through education and prevention. 

Why work for us?  

At IIN, our goal is simple: to attract and retain a workplace that includes a diverse group of talented people who come together to play a crucial role in improving health and happiness for everyone. In order to achieve this, we hire the best individuals from all different backgrounds and experiences. Our commitment goes beyond a diverse and inclusive workforce; we are also committed to diversity in our curriculum and teachings as well. We feel it enriches the experience for all our students and the community and in turn creates the ripple effect that transforms the world! 

We are a mission-driven company striving to make the world a healthier and happier place! We have the culture of a start-up paired with the resources, stability and foundation of an established company with 30 years at the top of its field. We strive to be a company that walks the walk, with great perks and an amazing team of awesome, collaborative, and passionate colleagues! 

Compensation: 

Total Target Compensation = $70,000, comprised of $60,000 base compensation (assuming 40 hours/week) + $10,000 in quarterly and annual bonuses (at target)