About Intelliguard:

Intelliguard protects patients and hospitals by creating a continuously improving environment of safety around every medication decision through an advanced data platform, interoperable software architecture, and RFID-powered station and cabinets. Ours is a global, data-first company that delivers clinical, supply chain, and regulatory solutions to ensure safety and positive outcomes from supplier to patient.

We continue to expand our product lines and deploy groundbreaking solutions that enable safety across the healthcare supply chain. Join our team of engineers, developers, pharmacy professionals, quality control experts, and commercial team associates as we drive toward breakthroughs every day.

Ours is a history we’re proud of. And our future is one we look forward to. Come join us!

About The Role:

Intelliguard has an excellent opportunity for a Vice President of Implementation & Professional Services to join our team in Columbus, Ohio reporting to the Chief Client Officer. This individual will lead the end-to-end client experience post-sale, overseeing the implementation of our solutions and the delivery of professional services. You will play a key leadership role in driving client satisfaction, operational efficiency, and revenue growth through best-in-class implementation practices, service delivery, and team management. This position requires a blend of strategic thinking, operational expertise, and client-facing experience. From project management to technical planning and solution implementations, this individual and their teams will ensure Intelliguard’s products effectively go-live at client sites, meeting schedule and performance expectations.

What You'll Be Doing:

• Team Building & Management:
• • Recruit, build, and mentor a high-performing team of project managers, implementation leads, technical experts, and support staff 
  • Develop team goals, including financially based performance objectives where relevant. 
  • Ensure the implementation and professional services teams have the tools, resources, and training needed to succeed 
  • Optimize internal processes and tools, adopting and rolling out new technologies and platforms for improved performance 
  • Manage resource allocation and staffing models to meet the demands of the growing client base while maintaining service excellence. 
• Leadership & Strategy: 
• • Develop and execute the strategy for implementation and professional services to drive client success and ensure on-time, on-budget delivery. 
  • Collaborate with senior leadership, product, sales, client service, and client success teams to align service delivery with company objectives and client needs. 
  • Define and execute long-term plans for scaling the implementation and services function as the company grows. 
  • Establish and refine key performance indicators (KPIs) to monitor service quality, client satisfaction, and operational efficiency. 
• Implementation Oversight: 
• • Oversee the planning, coordination, and execution of client implementations, ensuring alignment with client goals and business requirements. 
  • Drive process improvements to enhance the client onboarding and implementation process, from project scoping and planning to successful go-live, training, and post-go-live. 
  • Adjust team structure and tools as needed, to meet growing and changing client needs. 
  • Work cross-functionally to establish consistent and reliable implementation processes for the various project and product types. 
• Professional Services Management: 
• • Lead the professional services team in delivering high-quality consulting, customization, and training services that enhance the client experience. 
  • Develop client-facing materials that detail all relevant offerings (consulting, training, system integrations, etc.) to enable the sales force in their efforts and help clients derive maximum value from the product. 
  • As necessary, expand and adjust solution set and go-to-market approach to align with growing product base, client needs, and company objectives. 
  • As appropriate, scale the team and processes to meet the increasing technical complexities of product implementation, including the ability to accommodate large-scale integrations. 
• Client Relationship Management: 
• • Cultivate strong, trusted relationships with key client stakeholders to ensure long-term satisfaction and continued business growth. 
  • Work closely with sales and client success teams to identify upsell and cross-sell opportunities during the implementation phase. 
  • Conduct regular client reviews to ensure the successful adoption of solutions and uncover opportunities for additional services. 

We Would Love To Her From You, If:

• 10+ years of experience with implementation, project management, or professional services, leading and growing teams in a high-growth environment.
• Experience building a scaling a technically complex professional services team, including project planning, resource determination, and systems integrations, a plus.
• Previous experience in a senior leadership role (Director or VP) is highly preferred.
• Experience in the healthcare technology industry or with similar business models is a plus.
• Strong leadership and people management skills with the ability to inspire and motivate a cross-functional team.

Why You Should Join Us:

• Generous Paid Time Off (Vacation, Sick, 10 Holidays, Floating Holiday Time) 
• Medical, Dental, Vision Plans 
• 401K with Employer Match 
• Life/AD&D and Long-Term Disability (LTD) 
• Flexible Spending Account (FSA) 
• Voluntary Life/AD&D Optional Plans 
• Pet Plan 
• To play a part in helping hospitals and health systems continuously improve the environment of safety around every medication decision! 

Other Information:

• Onsite
• 25% - 35% travel
• The essential functions of the job are usually performed in an office setting, in an indoor, temperature-controlled environment. The office environment noise level in the work environment is typically low to moderate. While performing the job duties, the employee is regularly required to sit for extended periods, standing and walking intermittently, reach with hands, arms, talk or hear. The employee is required to use office equipment such as a computer, mouse, keyboard, printer
• The employee may sometimes be required to lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.
• *Relocation assistance is NOT available for this role.