About Intelliguard:

Intelliguard protects patients and hospitals by creating a continuously improving environment of safety around every medication decision through an advanced data platform, interoperable software architecture, and RFID-powered station and cabinets. Ours is a global, data-first company that delivers clinical, supply chain, and regulatory solutions to ensure safety and positive outcomes from supplier to patient.

We continue to expand our product lines and deploy groundbreaking solutions that enable safety across the healthcare supply chain. Join our team of engineers, developers, pharmacy professionals, quality control experts, and commercial team associates as we drive toward breakthroughs every day.

Ours is a history we’re proud of. And our future is one we look forward to. Come join us!

About The Role:

Intelliguard has an excellent opportunity for a Implementation Specialist to join our team in San Diego, CA or Columbus, OH. As a Implementation Specialist, you will be responsible for guiding our clients through integrating our solutions into their operations. Serves as a key point of contact, helping clients successfully transition from onboarding to full implementation while ensuring a high level of client satisfaction.

What You'll Be Doing:

• Collaborate with clients to understand their specific needs and objectives. 
• Develop and maintain project plans for each client, outlining key milestones and deliverables. 
• Lead client onboarding and implementation efforts, providing guidance and support at each stage. 
• Customize our solutions to meet the unique requirements of each client. 
• Train clients on how to use our products effectively and efficiently. 
• Troubleshoot and resolve any issues that may arise during the implementation process. 
• Continuously communicate with clients to ensure their satisfaction and address any concerns. 
• Project Management: Strong project management skills are essential for creating and managing implementation plans, timelines, and tasks.  
• Customer-Centric Approach: The ability to understand and empathize with client needs and provide exceptional customer service is crucial. 
• Communication: Excellent communication skills, both written and verbal, are necessary for explaining complex concepts and ensuring clients have a clear understanding. 
• Technical Proficiency: Understanding the technical aspects of the product or solution being implemented is important for customization and troubleshooting. 
• Problem-Solving: Implementation Specialists should be skilled at identifying issues and finding practical solutions to overcome obstacles. 
• Training and Education: They need to be able to effectively train clients in using the product or solution and provide ongoing support and guidance. 
• Detail-Oriented: Being meticulous is crucial for tracking project progress and ensuring nothing is overlooked. 
• Adaptability: The ability to adapt to changes and handle unexpected challenges is important, as implementation projects can be dynamic. 
• Time Management: Efficiently managing multiple projects and deadlines is a key skill in this role. 
• Interpersonal Skills: Building positive relationships with clients and working well with cross-functional teams is important for successful implementation. 
• Documentation: Keeping thorough records and documentation of client interactions and project progress is essential for reference and analysis. 
• Analytical Thinking: The ability to assess data and information to make informed decisions and improvements in the implementation process. 
• Product Knowledge: A deep understanding of the product or solution being implemented is necessary to ensure clients can leverage it effectively. 
• Quality Assurance: Implementing and maintaining quality control processes to ensure a smooth and error-free implementation. 
• Conflict Resolution: Being able to address and resolve conflicts or concerns that may arise during the implementation process. 

We Would Love To Her From You, If:

• Bachelor's degree in a relevant field (or equivalent experience) 
• Previous experience in implementation, project management, or client support is a plus. 
• Excellent communication and interpersonal skills. 
• Strong problem-solving abilities and attention to detail. 
• Technical proficiency and the ability to understand software and technology. 
• Ability to work both independently and collaboratively in a team. 
• Highly organized and able to manage multiple projects simultaneously.  
• 5 Years of experience in Hospital Pharmacy required. 

Professional Certification:  

• PTCB Certification Required 
• Valid Driver’s License Required 

Why You Should Join Us:

• Generous Paid Time Off (Vacation, Sick, 10 Holidays, Floating Holiday Time)
• Medical, Dental, Vision Plans
• 401K with Employer Match
• Life/AD&D and Long-Term Disability (LTD)
• Flexible Spending Account (FSA)
• Voluntary Life/AD&D Optional Plans
• Pet Plan
• To play a part in helping hospitals and health systems continuously improve the environment of safety around every medication decision!

Other Information:

• Hybrid role in Columbus, OH or San Diego, CA (4 days in office, 1 day remote)
• The essential functions of the job are usually performed in an office setting, where the noise level in the work environment is typically low to moderate.   
• This role requires about 75% Travel.  
• While performing the job duties, the employee is regularly required to sit, reach with hands, arms, talk or hear. The employee is frequently required to stand and walk. The employee may sometimes be required to lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.