Interplay Learning sits at the intersection of EdTech, Virtual Reality, and Enterprise Software as it modernizes Learning Management & Content Systems throughout the skilled trade industries.
Since 2016, Austin-based Interplay Learning has been building better training, better careers and better lives for its customers and their employees.
Our award-winning online and VR training for the essential skilled trades, including HVAC, Plumbing, Electrical, Solar, Multi-Family Maintenance and Facilities Maintenance workforces, is scalable and more effective than traditional training methods. By leveraging immersive learning technology, Interplay’s customers are able to train and practice hands-on learning from a desktop, phone, tablet, or in virtual reality. The result is a highly trained employee who is job-ready in weeks, not years.
Our digital experiential learning platform, SkillMill, conveniently turns any space into a training lab with its short video courses, 3D simulations, knowledge checks, coaching, community, and connectivity.
Awards & Recognition:
- Backed by best-in-class VC’s, we are positioned for exciting growth
- Forbes 2024, America's Best Startup Employers
- Built-In, Best Midsize Places to Work In Austin 2023 & 2024
- Fast Company’s World Changing Ideas Awards in the Education, General Excellence, and On the Rise categories
Position: Enterprise Implementation Program Manager
As an Enterprise Implementation Program Manager, you’ll manage the implementation and onboarding experience with Interplay Learning’s largest customers. As an early member of the team, you’ll work closely with Customer Success leadership to evolve and refine our onboarding and implementation experience.
You’ll build and leverage key cross-functional relationships across Marketing, Sales, Tech Support, and Product as you deliver an exceptional onboarding experience.
You’ll use metrics, customer feedback, and direct experience to help identify new initiatives and resources needed to better engage and support our customers.
You are a self-starter, excellent communicator and project manager, and have a passion for working with customers in the skilled trades!
Why this position:
- Impact and influence
- Mission and values
- Career development with a fast-growing company
- Passionate, collaborative team
- Dynamic environment
What you’ll do:
Lead and own strategic enterprise client implementations from sales through successful onboarding completion
Partner with Customer Success leadership to define, evolve, and refine the enterprise onboarding strategy
Understand customer goals and successfully manage their onboarding timeline and experience towards quick value creation
Collaborate across departments to ensure an effective onboarding experience, and facilitate problem-solving discussions and general work sessions to ensure all roadblocks are addressed and removed in a timely manner.
Develop and host onboarding training for enterprise clients, including for both administrative and learner audiences
Own and manage your assigned implementation queue with respect to status, timelines, next steps, and risks
Monitor metrics and feedback across enterprise customers to inform new customer initiatives and product opportunities
Become a subject matter expert of Interplay’s offerings, and operate in a consultative role during the client implementation
Determine what content and enablement resources are needed for customers to use for training and education to accelerate product adoption
Who you are:
Well-versed in technology with the ability to learn new technologies quickly
Strong at project and time management
Able to drive toward clarity in ambiguous situations
Effective and patient communicator
Highly organized, ability to juggle multiple priorities
Eager to learn and provide immediate impact
Good judgment and ability to make decisions quickly and independently
Curious and consultative, ability to navigate complex business and technical needs
Requirements:
5 - 7+ years experience within Implementation or as a Project Manager in a SaaS environment
Proven project management skills and experience working with multiple customers concurrently
Experience working on strategic projects
Experience speaking to diverse customer audiences and senior level executives
Ability to learn new technologies quickly
Experience working cross departmentally
Consultative approach
- We will ask you to record a video intro for the hiring team if your application looks like a potential match. Instructions will be sent.
Candidates must be authorized to work in the United States for any employer without stipulations and be residents of the United States.
Pay: up to $115k base salary + eligible for up to 5% annual bonus
Interplay Learning Ethos:
At Interplay, we love what we do. We embrace our daily challenge to push technological limits to invent better ways to make learning easier and training more powerful. We attract passionate people and invite spirited discourse. We celebrate that our jobs fit our lives, not the inverse. We are uncompromising in our belief that together: we can build better training, build better careers and build better lives for customers and our team.
Company Benefits:
- Remote-first culture and flexible hours
- Learning resources and annual learning reimbursement
- Family-friendly policies
- Generous vacation policy includes 3 weeks of PTO, 1 week Winter Break, holidays and sick days
- Medical, vision and dental insurance coverage
- 401k
- Private company stock options
- Mental health and wellness resources
- Virtual/in person social events
Diversity Statement
At Interplay Learning, diversity and inclusion are fundamental to who we are and how we operate our business. We’re building a diverse workforce that cultivates and supports all individuals for the betterment of each other, our company, and our customers. We believe a culture of equality creates a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices. Interplay Learning commits to promote and recognize principles of fairness, equity, and social justice in relation to, and across, intersections of race, age, color, disability, faith, religion, ancestry, national origin, citizenship, sex, sexual orientation, social class, economic class, ethnicity, gender identity, gender expression, and all other identities represented among our diverse membership.
We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, and individuals with disabilities to apply. Interplay Learning is an equal opportunity employer and welcomes everyone to our team. If you need any reasonable accommodation at any point in the application or interview process, please let us know.
Equal Employment Opportunity
Interplay Learning is committed to providing equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, pregnancy, marital status, gender identity or expression, status as a veteran, or any other legally protected characteristic or activity in accordance with applicable federal, state and local laws.