About IntraCare

IntraCare Health Center (DFW Healthcare MSO) proudly serves the greater Dallas-Ft. Worth and Phoenix, Arizona areas with a decade of excellence in value-based care and clinic operations. Our outstanding leadership and commitment to service have established us as a trusted partner for multiple healthcare organizations.

At IntraCare, we believe in more than just a job; we offer a vibrant workplace where culture and collaboration thrive. We are dedicated to fostering an inclusive environment that values diverse perspectives and promotes respectful dialogue. Our approach encourages innovation and healthy debate, as we seek to build a team of dedicated partners who contribute to our collective success. We are passionate about empowering our employees, helping them grow both personally and professionally. This unwavering focus on team culture and individual development is the cornerstone of our ongoing achievements.

About the role

The Medical Assistant is responsible for supporting the daily operations at their designated IntraCare clinic. Their role includes providing administrative assistance and ensuring that patients receive high-quality customer service. They will be cross-trained in both front-office and back-office duties, encompassing billing support, scheduling, coding, patient communication, and filing tasks.

The Medical Assistant will report to the Practice Operations manager and will be under the clinical guidance and supervision of the Nurse Practitioner or Physician. They will play a crucial role in the clinical operations with the goal of attaining the highest level of patient satisfaction.

What you'll do

Respond to patient inquiries, including helping them access additional services provided by the clinic. Prepare exam rooms for patient care and facilitate the use of diagnostic equipment. Measure, collect, and record patients' vital signs, and ready patients for examinations, tests, procedures, and x-rays. Conduct routine patient tests, process electrocardiograms, and collect and process blood and urine specimens. Manage electronic patient files and ensure accurate updating and maintenance of health records. Relay test results to patients as instructed by physicians or nursing staff. Perform front office duties, which include but are not limited to welcoming patients, guests, and business representatives upon their arrival at the clinic and ascertaining their visit's purpose. Collect identification documents and carry out the patient registration process, including data entry. Handle patient check-in and check-out procedures. Schedule and manage patient appointments. Process payment transactions, including collecting payments. Verify insurance coverage and eligibility and assist the billing department in claim processing. Occasionally complete pre-certifications and authorizations as needed. Carry out other assigned tasks as required.

Qualifications

Skills and Abilities Required:

- Advanced knowledge of medical terminology

- Exceptional written and verbal communication abilities

- Capacity to multitask and adhere to deadlines

- Proficiency in computer usage

- Superior organizational and time management skills

- Keen attention to detail

- Robust character and integrity

- Consistent maintenance of professionalism

Education and Experience:

- Must have an active Medical Assistant Certification

- Must possess an active BLS CPR Certification

- High School Diploma or GED is mandatory

- Prior experience in a medical office, clinic, or physician's practice (minimum of 2 years) is preferred